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em_be53
Bondi, Australia

Great weekend

5.0 of 5 bubblesReviewed 30 Mar 2024via mobile
Our friends from the UK had to cancel their NZ trip at short notice and couldn’t get a refund from Rosewood Matakauri, so since we live in Sydney, they offered it to us.
My wife jumped at the offer for a full board weekend in Queenstown. We arrived Saturday afternoon and from the moment we arrived, the service was excellent.
Welcome drinks, late lunch, pre dinner drinks and Canapés, an excellent dinner, then breakfast next morning and all over again the next day, the food was impeccable.
The room, in 5e lodge was cosy and well appointed. We used the gym, hot tub, pool, sauna..made the most of our weekend there.
The bed was comfy, the room has Great Lake views, well appointed bathroom,
The staff were fantastic, helpful and always willing to chat.
We’d definitely recommend this place to anyone, although I guess it’s pretty expensive. Ideal place for something celebratory.
Date of stay: March 2024
Trip type: Travelled as a couple
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Davide Barbero, General Manager at Rosewood Matakauri, responded to this review
Responded 1 Apr 2024
Dear em_be53 - Thank you for taking the time to leave us a review!

We’re thrilled to hear that you enjoyed your experience with us. Providing excellent service and memorable stays is always our top priority.

Your feedback is greatly appreciated, and we hope to welcome you back again soon for another fantastic stay.

Warm regards,

Davide Barbero
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 March 2024

This is a nice location but the lake is just to look at, no lake amenities like kayaks or paddle boards. The food is good but during our 2 night stay the service was terrible. Everyone was pleasant but it took an age to get anyone to take an order and just as long to get the food or drinks. Rooms and public areas are what you would expect but still over priced. Modest swimming pool and good Jacuzzi. Great gym. I wouldn't recommend this lodge.

Room tip: Don't bother
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Martin W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Davide Barbero, General Manager at Rosewood Matakauri, responded to this reviewResponded 26 March 2024

Dear Martinw - Thank you for sharing your feedback with us.

We’re truly sorry to hear about your disappointing experience with us.

Please know that this does not reflect the standard of service we aim to provide. We take your concerns seriously and will address them internally to ensure we make the necessary improvements.

We truly hope to welcome you back!

With regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

We recently completed a two-week luxury tour of North and South New Zealand. It was wondrous in every aspect. We stayed at the best lodges including Huka, Cape Kidnappers, Otahuna, Matakauri, and Eichardt’s private hotel. For the ultimate experience, book your trip through Marchay. Now for the review!

Located ten minutes from Queenstown, this is another hotel sold by the Robertson Brothers to Rosewood which took over in December. Located on the third biggest lake in NZ, Lake Wakatipu, it offers breathtaking views of the lake and mountains. Only 16 suites, all on the lake.

The lodge features a nice swimming pool and spa, small gym and two treatment rooms. I had an amazing 75-minute massage, reserve well in advance. There is a nice walking trail to the lake and if you are inspired, a difficult walking and biking trail that goes forever.

The main building is rather small and offers a too small seating area for canopies and drinks. The main dining room is small too especially if the lodge is full. Coveted window tables are on a first-come basis. Like Cape Kidnappers, outdoor seating is an afterthought. The view of the lake is hidden by plants and the few tables are basic and not inviting. The Robertson Brothers surely had issues with outdoor dining and I hope Rosewood resolves this.

Food is good but not spectacular like Huka or Otahuna. The daily menu was very limited but the chef prepared most anything you wanted.

Staff is attentive and friendly. We were fortunate to have Locky serve us drinks on our first night and at only 22 years old, one of the best in the hospitality business. He made the second night memorable.

Overall: A step up over Cape Kidnappers but still operates like a chain that lacks personal touches. I do think over time Rosewood will update the property and bring it to world-class standards. Excellent for two nights.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Larry G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Davide Barbero, General Manager at Rosewood Matakauri, responded to this reviewResponded 26 March 2024

Dear LGspartan - Thank you for taking the time to leave us a review!

We’re happy to hear that you enjoyed your experience with us overall.

Providing excellent service and memorable stays is always our top priority. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another fantastic stay!

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2023 via mobile

We came for lunch….wished we had stayed here instead of Queenstown.

Beautiful property, view and location.
Delicious lunch and completely accommodating; some of us had the menu, others a la carte and others vegetarian.

Cons—very very slow service at lunch, awkwardly slow.

Room tip: Order a la carte for lunch, the menu is too much!
Date of stay: December 2023
Trip type: Travelled with friends
Thank Fred H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

We spent 7 days in Queenstown at the Matakauri Lodge for our Honeymoon and could not be happier with our experience. The setting it breathtaking with panoramic views of the mountains and lake in the dining areas and room. We were surprised to hear it was "down" season for tourism in October, but although we received some overnight snow on night, the weather did not inhibit any of our planned excursions throughout the week. In fact, it only dipped below 50 degrees Fahrenheit once, which made for ideal walking conditions without any large crowds of tourists.

Their chef prepares what must be the best dining available in Queenstown each night, and the staff could not have been any more friendly or professional.

This was as luxurious of a stay as we've ever experienced throughout our global travels and would highly recommend to anyone seeking a relaxing, 5-star experience in New Zealand.

Date of stay: October 2023
Review collected in partnership with this hotel
Thank John H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2023

Matakauri Lodge is more than just a destination; it's an experience that stays with you long after you've left.
An oasis of tranquillity, where time stands still, and memories are etched with pure magic - It’s no wonder why guest' return!
Throughout our stay, we were blessed with a remarkable display of nature's wonders, sunshine one day, snow the next. The food was exceptional, and the staff were too! An experience we will treasure, forever.

Date of stay: August 2023
Review collected in partnership with this hotel
Thank srkbrax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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