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Sarika A
Christchurch, New Zealand

Great views, good location and facilities.

4.0 of 5 bubblesReviewed 12 Apr 2024
Great location and views, good service and facilities. Nice restaurant and bar. Plenty of free parking available. Walking distance from town center. There was road work going on but it was very quiet in the room. Public transport was 2 minutes walk from the hotel.
Date of stay: April 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this review
Responded 15 Apr 2024
Good Afternoon,
Thank you so much for choosing to stay with us! We are so pleased you found us to be a good location and good service! We are so pleased you had an enjoyable stay and we look forward to seeing you again!
Kind Regards
Amanda H
Heartland Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,009)
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All reviews steep hill close to town family room new zealand min walk would stay again good size awesome views comfortable beds reception staff view of the lake room was large road noise a great place to stay great room south island chalet
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Reviewed 8 April 2024

Well placed, quite near the centre. It's up a steep hill from there and up another hill from the road to the hotel itself - something to consider if you have mobility issues. Check in was prompt and courteous. Room was big. However, as others have said, the bathrooms are a major problem. Our toilet wouldn't flush properly, reported to reception who sent someone down immediately. He couldn't fix it, so we were then offered a change of room into the main building - it all took about 10 minutes so I can't fault them for speed. The bathroom in the second room was a bit better, but of a similar age and with a chipped sink. Queenstown isn't a cheap place to stay, about twice as much as most other places we stayed in, and I think they're pushing their luck with their prices. Do also note that not all rooms have air con - again not acceptable for the price, plus if you leave the window open there's the risk of sandflies! Buffet breakfast was OK, very disappointing coffee. St James Apartments nearby were a similar price and a far higher standard. Wouldn't return here and can't really recommend it.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank david t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 9 April 2024

Good Afternoon,
Thank you so much for taking the time to leave us a review! We do appreciate the feedback and do apologise for stay was not up to standard. While we do appreciate the feedback in the maintenance, we do apologise for them failing in the first instance. We also apologise for the coffee not meeting standard, this has been passed on the food and beverage department. We do hope you still had a lovely time in Queenstown.
Kind Regards
Amanda H
Heartland Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

We stayed for three nights in March 2024.

First impressions of the hotel were very good, friendly staff and generous room size. Then we were hit by a few problems, our room was next to the busy main room so not that quiet.

The room lack powerpoints, very few in fact and not many next to the bed ( which was comfy btw ). Other then that it was a nice sized room with good AC, tea, coffee and kettle.

The bathroom though let the whole room and experience down and a star had to be knocked off. It was dated very dated and needs updated urgently. The shower despite working well was dated and no shower mat provided so making the surface a hazard as the shower was located in the bath unit. We had to use a small towel as a make shift mat.

The hotel is also located on the top of a hill so watch out trying to walk back from the town centre.

Had evening meal, limited choice but was decent though. Breakfast was good as well a very good selection of hot and cold food.

Overall a decent hotel let down by the bathroom and location of the hotel.

Room tip: Hotel located on a steep hill, not fun trying to walk up it.
Date of stay: March 2024
Trip type: Travelled with family
Thank S2412CFmarkd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 27 March 2024

Good Morning,
Thank you so much for choosing to stay with us! We are so pleased we left a good first impression and we do apologise for the let down of the bathroom it has been passed on to management! We do appreciate the feedback of the room and the dining options and we do look forward to seeing you again!
Kind Regards
Amanda H
Heartland Hotel Team

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Reviewed 29 February 2024 via mobile

We given a 3 star review as feel an average score is fair. The main bedroom we were given is a good size, the bed clean and comfortable. We had a side view out of the balcony where we could see the lake but the balcony is far too small to,sit out on in comfort. The main drawback of this room is the bathroom. It is in need of a good upgrade making it look grubbier than it probably is in reality. The shower over the bath was of very high pressure, almost too much but no issues with hot water. Also the parking is a pain, we managed to find a spot outside another chalet but didn’t want to move the car in case we couldn’t park again. Queenstown is built on a steep hill and it’s quite a uphill walk from the town to the hotel although the distance isn’t too far, it could be strenuous for those not too fit especially in the heat.

We ate breakfast one morning, again was ok, reasonable choice of hot items as well as usual continental choices.

The staff here that we came across in reception and restaurant were pleasant and helpful.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Sandra G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 5 March 2024

Good Afternoon,
Thank you so much for taking the time to leave us a review! We are so pleased you found the restaurant and reception staff pleasant and helpful! We do thank you for the feedback of the bathrooms and this has been passed on. We look forward to welcoming you back!
Kind Regards
Amanda H
Heartland Hotel Team

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Reviewed 24 February 2024

This is a pleasant, but busy, hotel located on the fringe of the Queenstown CBD. Although a steep walk, you can get the lake, restaurants and shops within 10 minutes. Our room was large comfortable and well furnished. It was a standard hotel room, so we missed not having a kitchenette, or at least a microwave or toaster. The bathroom was rundown and needed attention. It was immaculately clean, but there was mould around the shower and tiles and it felt old and unpleasant. The car access and parking is tight and tricky and the outside of the rooms is not very inviting.
Queenstown is a visually spectacular place, but when we visited it was so busy that it was difficult to get about, let along find a place to eat and relax. The hotel seemed somewhat of a haven from all that hustle and bustle.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MarcusLC61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 27 February 2024

Good Morning,
Thank you so much for choosing to stay with us! We are so pleased you found our hotel pleasant and enjoyed it being close to the CBD. We do thank you for the feedback and look forward to seeing you again!
Kind Regards
Amanda H
Heartland Hotel Team

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Reviewed 21 February 2024 via mobile

Not cheap at $250 but its near the centre.
Staff were very good and food in restuarant was good value.
We had a downstairs room which was a bit dark and dingy but clean.
Bathroom was pretty awful so we didnt shower as it was a one night stay.
Parking can be tight so get there early.
Average in general but staff and location helps it.

Date of stay: February 2024
Trip type: Travelled with family
Thank macfod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 27 February 2024

Good Morning,
Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed our food and that you found our staff very good. We thank you for the feedback of the bathrooms and we look forward to seeing you again!
Kind Regards
Amanda H
Heartland Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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