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Reviews (1,003)
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Traveller rating
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All reviews steep hill close to town family room new zealand min walk would stay again good size awesome views comfortable beds reception staff view of the lake room was large road noise a great place to stay great room south island chalet
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22 - 27 of 1,003 reviews
Reviewed 27 August 2023

My daughter and I stayed here last night. We wanted something affordable, fairly nice and definitely central. We got all of that, with comfy beds too, but best of all were the incredible staff! They were so kind and helpful, it absolutely made all the difference to our stay! Thank you so much 😊

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank VicShrimp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 1 September 2023

Good Afternoon,
Thanks for choosing to stay with us! We are so pleased you had an enjoyable stay with us. We are so pleased you found our staff friendly! We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2023 via mobile

Great location with good views over the town from our room, the room was nice and spacious, bathroom was a little outdated but suited our needs the staff were friendly and always welcoming all in all good stay, would definitely stay here again.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Trickytrav42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 1 September 2023

Good Afternoon,

thank you for taking the time to leave us a review! We are so pleased you enjoyed your room and overall stay with us! We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2023

Great location, only few minutes walk to the heart of Queenstown central. Tidy, clean room with comfy bed. Highly recommend if you want someone close to town for all the restaurants as has no kitchen.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Quest07953657879
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 23 August 2023

Good Afternoon,
Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels close proximity to town. We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2023

hotel not very well maintained and overpriced for the facilities offered ( toilet not working properly, sink cracked, kitchen with no utensils, etc etc).
not sure how NZ rates hotels but this is definitely overrated.

Room tip: i would shop around
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Alex S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 16 August 2023

Good Afternoon,
Thank you for choosing to stay with us! We apologise for not meeting your expectations but look forward to welcoming you back to show you our improvements!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2023

We were disappointed with the outdated bathrooms at this place, especially given the price we paid. While the view was nice, it wasn't anything exceptional compared to other views in Queenstown. Overall, we wouldn't opt to stay here again, but if you're in a pinch, it's passable.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank S R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded 16 August 2023

Good Afternoon,
Thank you for choosing to stay with us. We do apologise for not meeting expectations we hope you see you in the future to show you our progressing changes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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