We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$250
US$221
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hilton Queenstown Resort & Spa(Queenstown)(Great Value!)
US$232
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Novotel Queenstown Lakeside(Queenstown)(Great Value!)
US$163
US$149
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$178
US$163
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Mercure Resort Queenstown(Queenstown)(Great Value!)
US$113
US$102
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Sofitel Queenstown Hotel & Spa(Queenstown)(Great Value!)
US$281
US$243
Sofitel
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Scenic Suites Queenstown(Queenstown)(Great Value!)
US$119
US$108
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of US$127/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Heritage Queenstown(Queenstown)(Great Value!)
US$136
US$126
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$141/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Swiss-Belsuites Pounamu Queenstown(Queenstown)(Great Value!)
US$225
US$148
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
DoubleTree by Hilton Hotel Queenstown(Queenstown)(Great Value!)
US$100
US$88
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Restaurant
Savings alert! 37% below average rates

The price you found is 37% lower than this hotel's average rate of US$140/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (710)
Filter reviews
710 results
Traveller rating
199
312
140
44
15
Traveller type
Time of year
LanguageAll languages
More languages
199
312
140
44
15
Show reviews that mention
All reviewssteep hillstanley streetclose to townnice view of the lakefamily roomhotel is in a great locationeasy walkwater pressureroom servicesingle bedgood sizebuffet breakfastduty managerawesome viewsfree wifinew zealandroad noise
Filter
Updating list...
15 - 20 of 710 reviews
Reviewed 23 April 2018 via mobile

Loved our little chalet at front of hotel . Fantastic location for the price we paid . It’s certainly not 5 star but nor is the price. I would of rated 5 stars but we didn’t feel the welcome or warmth from the staff that others talk of on checkin or checkout. In fact they were quite abrupt /bordering on rude. Would stay here again if the price was right.

Stayed: February 2018, travelled with friends
Thank ral163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunil S, Manager at Heartland Hotel Queenstown, responded to this reviewResponded 29 April 2018

Dear ral163, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Apologies for not meeting your expectations at this time, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

I picked the hotel mainly due to its location, it’s a short walk, 5 to 10 min to the main dining and shopping area of Queenstown. If you are driving there is entrance to the hotel on both Melbourne street and Stanley street, there is parking available in front of the rooms and there is a overflow car park as well.

The room was very spacious and comfortable. It was a warm room but it also a heat pump in the room if it got too cold. The room was a little dated, but overall was fine, the one thing I did not like was the bath shower combo, but this is something I don’t like in general.

Overall for a one night stay this was fine

Stayed: April 2018, travelled solo
Thank Irish_Kiwi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunil S, Manager at Heartland Hotel Queenstown, responded to this reviewResponded 22 April 2018

Good afternoon Irish_Kiwi77, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

Great location about 5 min walk from town center. It also has washers/dryers for laundry. Shower was great room was big queen bed with city view) The only thing is no elevator so I had to drag my luggage a bit.

Stayed: April 2018, travelled solo
Thank jessicasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunil S, Manager at Heartland Hotel Queenstown, responded to this reviewResponded 22 April 2018

Good afternoon jessicasf, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We travelled to Queenstown at the end of March 2018 and had booked this hotel. We are a family of 3 with a 11 year old. We got onto an airport shuttle from the airport, its a 15 min ride to the hotel, cost is about $35 for all of us. Best way to get to the hotel if you have luggage.
The hotel is about 10-15 min walk to the bus stop where most tours start from. Its also about a 20 min walk from the lake jetty and all the restaurants. Very convenient location.
Staff were nice and friendly. We stayed in a room with a twin and a queen bed, room as clean and airy.
Overall a very good stay.

Stayed: April 2018, travelled with family
1  Thank Viswanath2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunil S, Manager at Heartland Hotel Queenstown, responded to this reviewResponded 22 April 2018

Dear Viswanath2014, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

We stayed for 1night at Heartlands, and I’m quite glad we didn’t stay for longer. We had a family room, which consisted of 2 floors, bedroom and bathroom downstairs and upstairs was a kitchen/dining area and 2 single beds. The upstairs had a nice view of the lake and part of Queenstown, we were on the 2nd row of accommodation so I assume those further back would have had a better view. The whole apartment was in need of refurbishment, the curtain tie backs were broken, the kitchen area looked old and the bathroom was in desperate need of attention ( bath seal needed replacing, shower wasn’t great, bath was marked). The reception area looked very nice, so I wonder if some areas of the hotel have been done up recently. Be warned that this hotel is up quite a hill from town, so if you are walking it’s quite a steep climb. We felt that this hotel was very expensive for what it was, especially as we have paid the same price or less for 2 nights in hotels/apartments in Christchurch, Wellington and Melbourne in the same 2 week holiday!

Stayed: March 2018, travelled with family
Thank nikkict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunil S, Manager at Heartland Hotel Queenstown, responded to this reviewResponded 22 April 2018

Dear nikkict, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, We do appreciate the feedback and sincerely apologise for not meeting your expectations and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews