The Hotel sits right at the side of the lake so we really had a room with a view.
We had dinner and breakfast included and food was fine, waiters nice but they need education in how and when to clear plates.
We can recommend this place for a few nights stay.
Stayed here for 3 nights whilst we explored the Queenstown area. Reception staff were friendly and helpful. Parking is free and beneath the hotel - spaces are generous so accommodated the hire car well. The hotel is about a 20min walk downhill into town or a $15 taxi ride if you didn’t fancy the steep uphill return! Queenstown is having water quality issues and we were given water bottles refillable at the water station at reception. Breakfast was very good with wide selection of options. We did order room service one evening and it was prompt and tasty and had the same selection as dining in. We were impressed with the quality. The only improvement I would suggest was a mirror that had a plug point next to it for hair drying. It would free up the bathroom which as a family sharing one room would help! Overall though a comfortable and relaxed stay!
Kia Ora Andreak,
Thank you so much for your generous review, you are now part of The Heritage Queenstown story.
Please be advised we have taken your plug point feedback into consideration, and will pass this on to the management to take necessary action for the future.
We hope to see you again soon!
Ngā mihi nui,
Snehal Kulkarni
T.H.E Guest Service Manager
Queenstown was our favourite stop on our North & South Island tour and the Heritage one of our favourite hotels. It’s slightly out of town (15 mins walk to the centre) but has great views of the lake, although our room looked out on the trees and stream at the back. The only reason for not giving it five * was the poor wifi (I can slightly sympathise as it’s a big, spread out estate) and the slightly drab bar area. The room was a good size with a nice bathroom with both bath and shower (not always the case in NZ in our experience). Helpful reception and concierge. The only slight surprise is that access to reception is via some quite steep steps, but painful with luggage. If you were in a wheelchair you would have to go round the back and enter by the bar.
Would certainly stay here again.
Kia Ora
Thank you so much for your review. We are happy to hear you enjoyed your stay with us.
It is amazing to hear that you found our front office staff helpful. As well as we are also glad that you have enjoyed the view of Lake Wakatipu from our property and like the size of our room and the facilities that come along with it.
Please be advised we are working on the Wifi issue and taking effective actions to resolve this issue for the future.
We hope you visit us again soon.
Ngā mihi nui,
Snehal Kulkarni
T.H.E Guest Service Manager
The appearance of the room and bathroom were disappointing for the price we paid. This is not a resort. There is barely any lobby and no spa. The restaurant menu looked overpriced compared to the many restaurant choices in town. We had dinner in town both nights, and rather than walk 25 minutes in the dark, we took Ubers back to the hotel.
Kia Ora Suzanne,
Thank you for taking time to leave us a review.
We would like to extend our apologies that your recent stay with us did not meet your expectations.
Please kindly be advised that we have taken your feedback on board, and we will strive to make improvements accordingly.
We hope your next stay with Heritage Queenstown will be a pleasant journey and looking forward to welcoming you back.
Ngā mihi nui,
Snehal Kulkarni
T.H.E Guest Service Manager
Beautiful accommodation in Queenstown we had a lake view room every detail perfect. On arrival reception was excellent even going further as our checkin was delayed gave us a free drink voucher whilst we waited. Beds were super comfortable and lovely location overlooking the lake and mountains. We had room service dinner brought up was delivered quickly and very nice. Missed the breakfast as too relaxing. We had a lake view room in the lake view block ensure where you are booking. Great walks from the hotel and although too cold to use the pool area it looked very clean and a lovely area. Definitely recommend for a stay in Queenstown.
Kia Ora LeonieBenn,
Thank you so much for your generous review – you are now part of The Heritage Queenstown story.
We hope to see you again soon!
Ngā mihi nui,
Snehal Kulkarni
The Heritage Queenstown Team
