Stayed here for 3 nights whilst we explored the Queenstown area. Reception staff were friendly and helpful. Parking is free and beneath the hotel - spaces are generous so accommodated the hire car well. The hotel is about a 20min walk downhill into town or a $15 taxi ride if you didn’t fancy the steep uphill return! Queenstown is having water quality issues and we were given water bottles refillable at the water station at reception. Breakfast was very good with wide selection of options. We did order room service one evening and it was prompt and tasty and had the same selection as dining in. We were impressed with the quality. The only improvement I would suggest was a mirror that had a plug point next to it for hair drying. It would free up the bathroom which as a family sharing one room would help! Overall though a comfortable and relaxed stay!

Queenstown was our favourite stop on our North & South Island tour and the Heritage one of our favourite hotels. It’s slightly out of town (15 mins walk to the centre) but has great views of the lake, although our room looked out on the trees and stream at the back. The only reason for not giving it five * was the poor wifi (I can slightly sympathise as it’s a big, spread out estate) and the slightly drab bar area. The room was a good size with a nice bathroom with both bath and shower (not always the case in NZ in our experience). Helpful reception and concierge. The only slight surprise is that access to reception is via some quite steep steps, but painful with luggage. If you were in a wheelchair you would have to go round the back and enter by the bar.
Would certainly stay here again.

The appearance of the room and bathroom were disappointing for the price we paid. This is not a resort. There is barely any lobby and no spa. The restaurant menu looked overpriced compared to the many restaurant choices in town. We had dinner in town both nights, and rather than walk 25 minutes in the dark, we took Ubers back to the hotel.