Queenstown was our favourite stop on our North & South Island tour and the Heritage one of our favourite hotels. It’s slightly out of town (15 mins walk to the centre) but has great views of the lake, although our room looked out on the trees and stream at the back. The only reason for not giving it five * was the poor wifi (I can slightly sympathise as it’s a big, spread out estate) and the slightly drab bar area. The room was a good size with a nice bathroom with both bath and shower (not always the case in NZ in our experience). Helpful reception and concierge. The only slight surprise is that access to reception is via some quite steep steps, but painful with luggage. If you were in a wheelchair you would have to go round the back and enter by the bar.
Would certainly stay here again.

The appearance of the room and bathroom were disappointing for the price we paid. This is not a resort. There is barely any lobby and no spa. The restaurant menu looked overpriced compared to the many restaurant choices in town. We had dinner in town both nights, and rather than walk 25 minutes in the dark, we took Ubers back to the hotel.

Beautiful accommodation in Queenstown we had a lake view room every detail perfect. On arrival reception was excellent even going further as our checkin was delayed gave us a free drink voucher whilst we waited. Beds were super comfortable and lovely location overlooking the lake and mountains. We had room service dinner brought up was delivered quickly and very nice. Missed the breakfast as too relaxing. We had a lake view room in the lake view block ensure where you are booking. Great walks from the hotel and although too cold to use the pool area it looked very clean and a lovely area. Definitely recommend for a stay in Queenstown.