Beautiful accommodation in Queenstown we had a lake view room every detail perfect. On arrival reception was excellent even going further as our checkin was delayed gave us a free drink voucher whilst we waited. Beds were super comfortable and lovely location overlooking the lake and mountains. We had room service dinner brought up was delivered quickly and very nice. Missed the breakfast as too relaxing. We had a lake view room in the lake view block ensure where you are booking. Great walks from the hotel and although too cold to use the pool area it looked very clean and a lovely area. Definitely recommend for a stay in Queenstown.

If I could, I'd give 10 stars to the front desk staff, especially Tam and Jay. Both went above and beyond to make my stay pleasant.

As others have noted, the Heritage has beautiful views, though what you'll see understandably varies from building to building and room to room. If a specific view (lake or forest, for example) is important to you, I'd advise clarifying that at the time of your reservation.

Rooms are attractive, spacious, clean and supplied with some of the nicest bath amenities I've seen in any hotel. The hotel is a bit of a walk, and a hilly one, from the town center, but there is a bus stop just across the street, and when I was there, the bus ran every 15 minutes. (I'm not sure what the scheduled hours of operation are, but they worked for me.)

City #2 for us in NZ was Queenstown. BEAUTIFUL doesn't begin to describe the lake & mountains surrounding this quaint town, and our room in the back with a balcony took full advantage of the scenery! Literally took our breath away when my partner and I stepped outside.

The room was spacious, clean and comfy. Great nights of sleep. Shower had great water pressure.

Parking was free, breakfast is included; a very nice buffet with plenty of choices. The food was tasty as well.

The gentleman who checked us in was super friendly and other staff members at the front desk were also lovely. The ONLY complaint was about a VERY loud cleaning staff (female) who was screaming in the hallway for quite a bit of time. Luckily, we were already up, but I felt bad for anyone else who was trying to sleep.

A very solid choice. I would highly recommend it!