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Terese W

Average hotel with a heavenly view

4.0 of 5 bubblesReviewed 25 Oct 2023via mobile
This hotel is slightly above the central business district but this makes it nice and quiet and sets up an absolutely gorgeous view of the lake and mountains beyond. It has its own bus stop so is easy to get to from the airport and town. Front desk staff was very helpful but a little unpolished. Breakfast was nice for the price.

The town was under a boil-water order caused by a broken water main. The hotel offered water to fill your water bottles in the lobby but maybe should have offered bottled water at a discount as it was inconvenient to run to the lobby or boil your own water then wait for it to cool just to be able to brush your teeth.
Date of stay: October 2023
Room Tip: Get a Bee Card and take the bus. You can buy the card for cash or credit from the bus driver and...
Trip type: Travelled as a couple
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Reviews (2,342)
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Reviewed 22 October 2023

My family decided to extend our trip to South Island and happen to have a booking at the hotel on the day of our flight back to Auckland. I called the receptionist, Kevin (the Filipino guy), took the call and acknowledge our concern to change our booking to another day. He made the transition smoothly, and make sure that the room we booked still available.

As we arrived, I met Kevin in-person and his colleagues, everyone greeted and welcomed us with a smile. He helped us and initiated to move our bags inside the room.

Patricia, the other receptionist, was also helpful and gave us water since the Tap was contaminated in Queenstown.
 
Food was scrumptious, All the Crews in the Kitchen was smiling at us and very accommodating. Overall, we felt grateful and relaxed during our last night in QT.

Room tip: The pool was cool since I'm the only one using it that night :)
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Marzzzz2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2023

Had an amazing stay at the Heritage Hotel. The room had a perfect view of the mountains and the service/hospitality was impeccable. A big shout out to Kenneth at the guest services. He went above and beyond to help me with a few things.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tushar V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lem Mangaron, Other at Heritage Queenstown, responded to this reviewResponded 5 October 2023

Kia Ora Tushar V114,

Thank you for your great review!
We are glad you had a good time with us and hope to see you again.

For sure we will pass your nice comments to Kenneth, thank you!

Kakite

Agata Kurdziel
THE Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2023 via mobile

Location is good...checking they gave two adult males one bed. Without asking if we wanted two. Obvious father and son who is 23 so that was a hassle.

Water advisory for the region so you can't drink the water or you will get sick, so what do they do? Give you free bottled water ao you don't get sick? No.. one free small bottle when you check in then $3 per small bottle after that trying to make profit off if water advisory. Greedy and SUPER I convenient as we had to go to store for water continously. Not cool. Sauna was Luke warm as was hottub. We won't be back
.

Date of stay: September 2023
Trip type: Travelled with family
Thank bdaltybenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agata Kurdziel, Guest Services / Front Office at Heritage Queenstown, responded to this reviewResponded 29 September 2023

Kia Ora bdaltybenn,

We are very sorry that you did not have a great experience at our hotel.

Note that at the time of the booking, you are able to ask for a twin or king bed if needed. Even after check-in our guests can ask for king or twin beds in all our categories of rooms. We would be happy to change it following your preference at any time.

About the water, we are sorry to hear that our goodwill gesture of providing complimentary water was not good enough. Please kindly be advised that we have taken your feedback on board, and we will strive to make improvements accordingly.

We will raise with our staff members who are overviewing the water and sauna temperature at our Spa area to follow up on your comments, we do check the water levels, temperature, and status every 2 hours. Next time please bring it up to our team who will happily assist.

We hope your next stay with Heritage Queenstown will be a pleasant journey and we look forward to welcoming you back.

Kind regards,
Agata Kurdziel
THE Rooms Divisions Manager

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Reviewed 25 September 2023

Food is superb! Staff were very helpful and friendly! Special thanks to Chefs Alvin, Mark, and Wassim for all the delicious food and warm hospitality! Kudos to Heritage hotel for having a wonderful team. Will definitely be back here! 😊

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Iamshazia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2023 via mobile

The stand out feature is this hotel is the service from its fabulous team of people and the food; there is obviously a very good chef running the kitchen at present. We have used the conference centre this week and the views are spectacular. But it’s the attentive service and food that has set it apart from other conference venues. From the reception staff, our conference coordinator to the maître of the restaurant. Nothing was a problem and always happy to help. I would highly recommend this as a conference or event venue.

Date of stay: September 2023
Trip type: Travelled on business
Thank RebeccaS799
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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