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MissHK2009
Hong Kong, China

Beautiful Hotel, Good Price and Location Not Bad

5.0 of 5 bubblesReviewed 14 Jan 2024via mobile
We stayed in Queenstown between Christmas and New Year Eve and found hotel booking extremely challenging. Price is very high and vacancy for 3 consecutive nights seems not exist. Luckily after effortless attempts, we bumped into this hotel online (probably someone has cancelled) and booked immediately even though non-refundable policy applied. We stayed in another hotel for a night afterwards.

This hotel needs a bit of uphill walk (15 mins) along the Stanley Street from the town centre/ intercity bus last stop. We found the location not bad though because the pickup location of any tour eg Milford Sound is in the front of Holiday Inn Express on the Stanley Street which is 1-2 mins away on foot. A public bus stop is also opposite to this hotel and we took the bus to airport economically and effectively (around 20 mins drive).

The hotel itself is beautiful. Rooms spacious clean well equipped and we booked the lake-facing rooms views are good.

The price is affordable and great. I tried the buffet breakfast. Not fabulous and variety is limited.

I tried the private jacuzzi located in a separate building and it required booking. It's rather strange for me frankly as I need to remove the large floating spongy cover of the pool by myself before I was able to enter into the pool for a dip. I had to put the cover back after using the pool. There were no tables or chairs in the room where I could put my clothes and towels so I could only place them on the floor.

I ever tried the room service and the food is delicious and price affordable.

Staff ok and overall, recommended.
Date of stay: December 2023
Trip type: Travelled with friends
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Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this review
Responded 21 Jan 2024
Hi MissHK2009
Thank you for taking the time to review your stay with us, sounds like you have made the most of your trip to Queenstown over the busy Christmas - NY time. Thank you for the feedback on the facilities and pleased you liked the location of the hotel close to everything you needed.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 1,118 reviews
Reviewed 11 December 2023

The hotel is great. In the center of Queenstown, you can walk to any place in the downtown area. It has a great breakfast. The place has a laundry and hot tub. I would recommend this place if you are staying in the area.

Date of stay: November 2023
Trip type: Travelled solo
Thank Jay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 12 December 2023

Hi 981JayB
Thank you for your review great that you liked the close to town location.

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Reviewed 5 December 2023

Rooms are well-furnished, but the over-powering smell of cleaner-deodorizer-air freshener gave me an allergic reaction. I asked front desk to change rooms, but they use the same chemical hotel-wide. Also, the hotel has been remodeled, added-on, so many times that it's difficult to find your way around. After 2 mis-directions, I found a housekeeper to help me locate my room, 1253. The view is fantastic, but getting there is not for those with weak arms. There is no elevator and you must carry your own bags 16 stairs to get to the nearest floor with an elevator to reach the lobby. The desk promises a porter, but there were at least 60 bags ahead of me. Yikes. Had I known the distance, I'd have waited. Live and learn. Also, breakfast is not good. Runny, gooey eggs, old pastries, nasty coffee. But again, spectacular location.

Room tip: Wait for porter to carry your bags. Open windows upon arrival to air out deodorizer.
Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Spottypottamous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 5 December 2023

Hi Spottypottamous
Thank you for your review, and feedback on your stay, the hotel does have some fantastic views pleased you were able to enjoy them on your stay with us

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Reviewed 11 November 2023

Good hotel, nice spacious room with large bathroom and powerful shower. View of the lake was gorgeous. The room was clean and staff were helpful and welcoming. Decor is a bit dated. Location is nice fot Queenstown, either 10 min walk or slightly longer if you take the scenic route beside the lake.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pippa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 16 November 2023

Hi 573pippah
Thank you for the review of your stay, thank you for the feedback on the helpful team, lake views and that you liked the close to town location.

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Reviewed 23 October 2023

Overall, the stay in the Junior Suite was pleasant, even if a few items stated to be in the room were missing (i.e. hairdryer). The suite had lovely lakeside views and was very quiet. When requested, the rooms were serviced to a high standard and cleaned thoroughly.

Room service was very quick on the weekday evening we ordered. The one evening we went to the in-house restaurant, there was a 45-minute delay between the entrees and the mains, which was not explained.

Car parking was available at an extra charge.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Relax12070703247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 24 October 2023

Hi Relax120707073247
Thank you for the review of your stay, we will look into you comment about the hairdryer as we do have these in our rooms and we certainly could have provided one for you. Great that you liked the quiet location and the view from the suite.

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Reviewed 31 August 2023

To start off with the “king” beds are just 2 single mattresses placed side by side. Our deluxe king room is tiny there are no kitchen amenities, tiny fridge, and things have gone missing from our room

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Dream48598484523
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 31 August 2023

Hi Dream48598484523
Thank you for reviewing your stay. The King beds in the hotel are a Split Super King Size bed which zip together and can be configured as either a king bed or 2 single beds. The rooms do have tea and coffee making facilities but not a kitchen, sorry if you were not aware of this at the time of booking your room. If you contact the hotel directly with details of your missing things this can be followed up on for you.

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