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Spottypottamous
Kanab, Utah

mixed bag

3.0 of 5 bubblesReviewed 4 Dec 2023
Rooms are well-furnished, but the over-powering smell of cleaner-deodorizer-air freshener gave me an allergic reaction. I asked front desk to change rooms, but they use the same chemical hotel-wide. Also, the hotel has been remodeled, added-on, so many times that it's difficult to find your way around. After 2 mis-directions, I found a housekeeper to help me locate my room, 1253. The view is fantastic, but getting there is not for those with weak arms. There is no elevator and you must carry your own bags 16 stairs to get to the nearest floor with an elevator to reach the lobby. The desk promises a porter, but there were at least 60 bags ahead of me. Yikes. Had I known the distance, I'd have waited. Live and learn. Also, breakfast is not good. Runny, gooey eggs, old pastries, nasty coffee. But again, spectacular location.

Date of stay: October 2023
Room Tip: Wait for porter to carry your bags. Open windows upon arrival to air out deodorizer.
Trip type: Travelled solo
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this review
Responded 4 Dec 2023
Hi Spottypottamous
Thank you for your review, and feedback on your stay, the hotel does have some fantastic views pleased you were able to enjoy them on your stay with us
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,118)
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8 - 13 of 1,118 reviews
Reviewed 11 November 2023

Good hotel, nice spacious room with large bathroom and powerful shower. View of the lake was gorgeous. The room was clean and staff were helpful and welcoming. Decor is a bit dated. Location is nice fot Queenstown, either 10 min walk or slightly longer if you take the scenic route beside the lake.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pippa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 16 November 2023

Hi 573pippah
Thank you for the review of your stay, thank you for the feedback on the helpful team, lake views and that you liked the close to town location.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2023

Overall, the stay in the Junior Suite was pleasant, even if a few items stated to be in the room were missing (i.e. hairdryer). The suite had lovely lakeside views and was very quiet. When requested, the rooms were serviced to a high standard and cleaned thoroughly.

Room service was very quick on the weekday evening we ordered. The one evening we went to the in-house restaurant, there was a 45-minute delay between the entrees and the mains, which was not explained.

Car parking was available at an extra charge.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Relax12070703247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 24 October 2023

Hi Relax120707073247
Thank you for the review of your stay, we will look into you comment about the hairdryer as we do have these in our rooms and we certainly could have provided one for you. Great that you liked the quiet location and the view from the suite.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2023

To start off with the “king” beds are just 2 single mattresses placed side by side. Our deluxe king room is tiny there are no kitchen amenities, tiny fridge, and things have gone missing from our room

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Dream48598484523
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 31 August 2023

Hi Dream48598484523
Thank you for reviewing your stay. The King beds in the hotel are a Split Super King Size bed which zip together and can be configured as either a king bed or 2 single beds. The rooms do have tea and coffee making facilities but not a kitchen, sorry if you were not aware of this at the time of booking your room. If you contact the hotel directly with details of your missing things this can be followed up on for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2023

Not that impressed. The view of the lake from my room was stunning, but the carpets were worn and paint was peeling from the doorframe. I had to step over the worn carpet as there were sharp areas. Some of the lights over the desk were not working. The toilets were not cleaned daily, and coffee cups were not always washed. WIFI was sluggish, which made it very slow to get any work done from my room.
Location is excellent though - a close walk to city center.

Room tip: It’s okay, but it could probably drop a star.
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Resort65479082627
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 16 August 2023

Hi Resort65479082627
Thank you for taking the time to review your stay, pleased to hear that you enjoyed the view from your room and liked the close to town center location. Thank you for the feedback on the cleaning and room facilities this will be highlight to the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023 via mobile

Large hotel style rooms, shower in bath. Clean and warm with oil heaters. Staff were very helpful with any enquiries. Block 3 has excellent views over the lake towards the mountains.
The hotel is a good uphill walk (10-15 minutes) from the centre of town. Paths are well lit and you can take an easier walk thru the park. Very safe even at night.
Do not mix up with other Copthorne units and apartments. That is further out of town with lots of roadworks outside.

Room tip: Level 4 great views in block 3.
Date of stay: July 2023
Trip type: Travelled as a couple
Thank chrisMnewsouthwales
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this reviewResponded 11 July 2023

Hi chrisMnewsouthwales,
Thank you for taking the time to review your stay, great that you enjoyed one of the Lakeview rooms and made the most of how close the hotel is to the center of Queenstown.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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