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Penny P

Holiday accommodation

4.0 of 5 bubblesReviewed 30 May 2024via mobile
Lovely place to stay. Water view the apartment was very spacious and the team very helpful and friendly. It took about 15 minutes to walk to town. The hotel offers breakfast. The bed was super comfortable. I would definitely book again when visiting
Date of stay: May 2024
Room Tip: There is plenty of space to park in the car park. If walking, it is a steep hill on the way down...
Trip type: Travelled with family
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Reviews (1,014)
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2 - 7 of 1,014 reviews
Reviewed 14 April 2024

My stay here was very disappointing. The room was smelly and very dated. The shower was over the bath and had no pressure. The dining room was closed. No meals at all at all on all Sunday night. Even the bar was closed. I was on the ground floor so no view at all. The road outside was noisy. It wasn't cheap either. A disgrace for the Copthorne brand.

Date of stay: April 2024
Trip type: Travelled solo
Thank Jennifer D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2024

The place is very dated and not to the standard I would expect for Copthorne. Very neglected where even just a lick of paint would help a lot. The beds aren't the most comfortable and bathrooms appear 30 years old. Toilet roll holder is on the bath wall (shower over bath). Breakfast was pretty much the same every day, on saying that all bases were covered so quite happy with the variety. Cereals, toast, pastries, fruit, cheese, ham, yoghurt, cooked hot food, juices, tea, hot chocolate and coffee. There is a bar, which we never saw anyone manning even when we were in there. The bar doubles as a games room and they have board games and a pool table. We came back in the afternoon (around 3.30) and found our room had not been serviced, if staying more than one night you could be waiting up to 4pm for it to be done. Overall an ok stay, more negatives than positives, for the price you can get better for your money.

Date of stay: March 2024
Trip type: Travelled with family
Thank Sheena M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

The real star of this hotel was the excellent hospitality we received from the employees there! Especially Ailen. Very cheery, accommodating, and went above and beyond to ensure our stay was the best it could be. Hard to find service like that nowadays

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Britt R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2024

For Lakeview insert main Road View unless you are on the 2nd floor or higher! Restaurant closed due to staffing issues but no change in charge! Outdoor seating area weedy with peeling paint on walls and strange drainage.
Beds comfortable, room clean but premium cost for average standard. Better options available for the price in Queenstown.

Room tip: Book above the first floor to get any kind of view.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank IAB01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2024

Was ok. Had everything we needed . Was clean ,tidy and comfortable. Beds comfy. Amazing views from apartment .breakfast was just ok. Not a great variety for price . Staff were all helpful and very nice. Apartment itself is getting a little outdated inside

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 484graemes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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