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Sheena M
Pokeno, New Zealand

Stay was underwhelming

3.0 of 5 bubblesReviewed 2 Apr 2024
The place is very dated and not to the standard I would expect for Copthorne. Very neglected where even just a lick of paint would help a lot. The beds aren't the most comfortable and bathrooms appear 30 years old. Toilet roll holder is on the bath wall (shower over bath). Breakfast was pretty much the same every day, on saying that all bases were covered so quite happy with the variety. Cereals, toast, pastries, fruit, cheese, ham, yoghurt, cooked hot food, juices, tea, hot chocolate and coffee. There is a bar, which we never saw anyone manning even when we were in there. The bar doubles as a games room and they have board games and a pool table. We came back in the afternoon (around 3.30) and found our room had not been serviced, if staying more than one night you could be waiting up to 4pm for it to be done. Overall an ok stay, more negatives than positives, for the price you can get better for your money.
Date of stay: March 2024
Trip type: Travelled with family
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2 - 7 of 1,012 reviews
Reviewed 21 March 2024

The real star of this hotel was the excellent hospitality we received from the employees there! Especially Ailen. Very cheery, accommodating, and went above and beyond to ensure our stay was the best it could be. Hard to find service like that nowadays

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Britt R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2024

For Lakeview insert main Road View unless you are on the 2nd floor or higher! Restaurant closed due to staffing issues but no change in charge! Outdoor seating area weedy with peeling paint on walls and strange drainage.
Beds comfortable, room clean but premium cost for average standard. Better options available for the price in Queenstown.

Room tip: Book above the first floor to get any kind of view.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank IAB01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2024

Was ok. Had everything we needed . Was clean ,tidy and comfortable. Beds comfy. Amazing views from apartment .breakfast was just ok. Not a great variety for price . Staff were all helpful and very nice. Apartment itself is getting a little outdated inside

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 484graemes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2024

Major road construction RIGHT in front of the hotel that continues throughout the night. Find another hotel. Hotel itself needs major remodeling. Needs significant updating. No air conditioning. Staff service is mediocre. It is convenient to the town center.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank K8328DIkathyt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2024

The hotel is just on the outskirts of the central area. There is a incline to walk up coming from town. The hotel itself overlooks the lake try and bag a lakeside view you wont be disappointed. Hotel itself is clean and modern, the room we had was modern and very clean with all the amenities other than aircon which would of helped during our stay. Cleaning staff were brilliant and room cleaned and towels changed regularly. The hotel has a restaurant, bar and SPA pools but no gym, it also has a guest laundry area. There is underground parking at a cost. Reception staff are great and very helpful, overall this hotel is a great place to stay. Be mindful there are 2 copthorne hotels, the other is set on the main road as you come into town we stayed at the lakeside one.

Room tip: There is a fairly steep incline from the town to the hotel for those who are hard of walking up and down hills
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Darren W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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