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CeyGo
Toronto

Ok for a night or two

3.0 of 5 bubblesReviewed 24 Dec 2023via mobile
Stayed here one night pre tour as a part of the tour package .
A big hotel with lots of rooms but overall kinda average and definitely due for some renovations . The staff were really nice and helpful and I was happy to be able to check in before 11 am !
Date of stay: December 2023
Trip type: Travelled solo
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Reviewed 24 December 2023

Do not stay here.

I book so quickly for our NZ vacation without further investigating the reviews. Now I agree with the low ratings of this hotel - all are genuine, confirming my experience. These are the reasons you should never book and stay in this place.
1. False advertising: it is NOT a 4-star place; no air conditioning exists. They use windows to ventilate the hotel. The room smelled mildew, and my kids and husband sneezed all night.
2. It is not a lake-view hotel. The picture of the hotel makes it look like it is right next to the beautiful lake from the balcony. It is FALSE marketing. It is next to the busiest street in Queenstown, with the bus stop right in front of the hotel.
3. The hotel room is filthy, and amenities are old and broken: The carpet looked like it had not been vacuumed for months. Truly disgusting. The bedsheets were not changed, which made me feel itchy the whole night, that I could not sleep. The bathroom sink was yellowish, and the shelf in the shower was broken. The TV SET was not working correctly. On the balcony, there was a bunch of hair under the chair.
4. Noisy rooms and no one can sleep: all the rooms were designed to face the main road. So you can imagine the tragic noise on Frankton Road. They do not bother installing any A/C in the rooms. So, to get fresh air, we relied on opening the windows in the room. All traffic noise is so loud, and it is impossible to sleep from 9 pm until 7 am.
5. Badly designed carpark entrance- the carpark is in a weird spot in the back of the hotel. Going through it requires a sharp turn. We accidentally damaged the rental car. When we raised it to the front desk staff, they shrugged their shoulder and said it was not their responsibility.
6. We left after two nights after this series of nightmares and asked for a refund for the next two nights. With the assistance of Expedia, who advocated for flexibility, the hotel manager refused the refund.
7. Old Fashioned key - not access card key. So don't lose it!

They charged over USD 800 for four nights. So it is not worth the money, the misery, and all the aftermaths and hassles.

So stay away from this hotel. Stay in an actual 4-star hotel in the town center.

Room tip: Run!
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JoyD994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 December 2023 via mobile

Worst hotel ever. Dirty, loud, inconvenient and rude staff. Damaged my car trying to get in the car park. Sheets were filthy. “Lake” view was not really the case. Hot inside. Shower is 50 years old. Can’t even get out of the reservation. Don’t come!

Date of stay: December 2023
Trip type: Travelled with family
Thank Josh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2023

The view towards the lake is amazing. But other than that, everything is just normal. The room is quite spacious but the furniture is old. The fridge in the kitchen is small and has no freezer. And the cleaning staff did not clean the toilets during our stay of 4 nights there.

Room tip: Parking space is limited and the road to the carpark is very steep. The turn from entry to exit is super sharp and the road is closed.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nam Hung T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2023

Not happy, very disappointed, filthy room, dirty, sticky surfaces, from driving into the carpark, going to the lobby just felt uneasy, old and uninviting, once we saw the room and bathroom, asked for our money back and left and stayed elsewhere.
Luckily I booked myself direct and not an online booking agency as then I got my refund there and then, should all note that as if you book online then very difficult to get a refund.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Gary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2023

There are 2 Copthorne Hotels in Queenstown a few minutes apart, one called Lakeside and one called Lakeview. It is very easy to get confused when you are initilly trying to find your hotel!
We stayed at Lakeview. Hotel restaurant was only open for breakfast with a limited range of meals available in the bar. Otherwise our room was nice and spacious. Bathroom had no shelf for toiletrries which was a bit irritating.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kate W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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