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Jenna A
Brisbane, Australia

Spacious apartment with all amenities however unwelcoming furniture.

3.0 of 5 bubblesReviewed 18 Sept 2023
The two bedroom apartment was exceptionally spacious with great views of Lake Wakatipu from both floors of the two level apartment. The apartment included all amenities that we required and the king size bed was incredibly comfortable. We also requested a portacot for our 6 month old, and all linen was supplied. All staff were incredibly friendly and welcoming, always greeting us when passing them in the hallways.
The biggest disappointment for us was how dated and unwelcoming the furniture was. The couch appeared quite dirty so we used one of the blankets in the room to cover it prior to sitting. Despite this the room was very clean and house keeping did a great job with serving the room daily.
Date of stay: September 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie Guiney, General Manager at Copthorne Hotel & Apartments Queenstown Lakeview, responded to this review
Responded 24 Sept 2023
Thank you for your feedback, we are pleased you enjoyed your time at the hotel and we have taken your comments on board regarding the furniture.
Kind regards
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,014)
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22 - 27 of 1,014 reviews
Reviewed 12 September 2023

We booked two rooms. One of them has been upgraded to a duplex suite. Both rooms were huge (even the Superior room) and had a balcony with a lake view. Great beddings as to be expected from the Millennium Chain. The suite has crockery, stove, and microwave oven. Some of the furniture in the suite was worn but everything was functioning. The water pressure was good. The location is a 15-minute walk to the town center. Easy and plenty parking at the back of the hotel.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Kevinang999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie Guiney, General Manager at Copthorne Hotel & Apartments Queenstown Lakeview, responded to this reviewResponded 18 September 2023

Thank you for your feedback from your recent stay with us.
We are delighted that you enjoyed your time with us and we hope to welcome you back again in the future.
Take care.
Kind regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2023

Spacious rooms with floor to ceiling windows so they are very light with great views. From the time you check in you are made to feel welcome and interactions with staff are positive. A great atmosphere from start to finish, highly recommended.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Rob M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2023

Great location Friendly staff .Rooms are spacious with excellent views. the beds were very comfortable.Easy stroll into centre of Queenstown .Car parking was excellent could carry our baggs straight into lift.Highly recommend.

Date of stay: August 2023
Trip type: Travelled with friends
Thank Explorer14545302230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie Guiney, General Manager at Copthorne Hotel & Apartments Queenstown Lakeview, responded to this reviewResponded 5 September 2023

Thank you for your feedback, we are delighted that you enjoyed your stay at the hotel and we hope to welcome you back again in the future.
Kind regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

What a wonderful home away from home..

The staff were so friendly, effortless & superior service from the reception through to housekeeping. Rooms were sizable, and well appointed, with super comfortable beds, a large bar fridge, and lovely products. The 7-seat jacuzzi was a real treat for our own private use for the hour we were allocated (which we enjoyed on several days) without any issues. We were kindly upgraded to a lakefront view which had two large balconies and a breathtaking vista of the lake, mountains, and well-kept gardens.

The location was perfect, just a short 5 min walk into Queenstown shops & restaurants, local bus service within 100m of the hotel, and a convenient 9 mins from the airport.

Breakfast, buffet style - ample selection of hot & cold with espresso coffees available and a large selection of teas. It was a basic breakfast however at the price the room was offered, it allowed us to be foodies at so many wonderful restaurants, cafes, and bakeries from lunch through to supper!

Ample storage area for skis/boots and bags. Super impressed with the hotel. The staff took great pride in ensuring you had a wonderful stay.
A little dated in decor in some areas however for value, service & hospitality - look no further.

We'll be back!

Thank you to all who made our ski trip & my daughter's 13th birthday one to fondly remember.

Room tip: Book the jacuzzi - 1hr exclusive use (7 seater) super private! Just what we needed after a full day skiing
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wishlistbaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie Guiney, General Manager at Copthorne Hotel & Apartments Queenstown Lakeview, responded to this reviewResponded 17 August 2023

Thank you for your feedback from your recent stay with us. We are delighted you enjoyed your time at the hotel.
We hope to see you back in the future.
Kind regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2023

Was very excited to stay here, with the website showing beautiful views & top notch rooms. However, there was construction right outside our room that would go all through the night with very loud noises that kept us awake as well as flashing lights - this construction also made it a pain to drive in and out of the hotel. They also partially ruined the view that we were very excited for. The curtains & sheets had weird stains and the sheets smelt horrible. Would definitely not recommend.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Culture16575278264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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