Excellent location, unbeatable view, small walk from town. Rooms are a good size, clean and very comfortable - although more suited to couple and 1 child.
Spa bath on balcony really added to the experience.
Tasteful new build construction, classy yet not ostentatious. Facilities are simple, functional and appropriate. Staff lead by Patrick are extremely accomodating, courteous and helpful - including the chef.
Patrick welcomed us with his warm smile and his excellent customer-serviced, friendly and helpful manner while checking us in was commendable despite of that the hotel is experiencing uncertainties at this stage he showed and proved to be a perfect ambassador
We are so glad to see our spotlessly clean room and was exceptionally perfect with a fantastic view of the lake. The food was great too.
This hotel was perfect for our family. We stayed 3 nights. The hotel is in a fabulous location and a short walk to Town.
Thank you Patrick for looking after us We definitely back again
STAY AWAY.
Many reviews are about the staff, in particular Patrick. I do agree that he is a great asset and is a wonderful person who tries hard, but he simply cannot run a hotel by himself. This is supposed to be a 5-star luxury hotel and it's nowhere close.
The hotel is now in "receivership" (bankruptcy) due to the tragic and sudden death of the owner. As a result, the hotel has VERY minimal staff, who definitely try hard, but cannot provide the type of service that they are charging for.
Many things in our room did not function as expected and the hotel clearly does not have the financial means or basic staff for upkeep. When I arrived, the bathroom door had no handle so the door could not be closed. They had go somewhere to find one and install it (!).
This hotel is no longer a member of the Small Luxury Hotels of the World Program because, I presume, it could not maintain anywhere the standard required to be a member of that program.
The connecting room my kids stayed in had no windows, which is pretty shocking for a 5-star hotel.
The main room and hallway had several bright lights that could not be turned off.
For days, the gym (which is the size of a small bathroom) was never serviced or cleaned.
I could go on, but I definitely feel ripped off by this experience and this hotel.
This hotel is beautiful, the decor and the magnificent views are stunning.
The staff are wonderful, especially Patrick! Patrick looked after us during our stay, nothing was too much to ask. He took us on a tour of the local wineries in the hotel’s gorgeous Bentley, we felt very special.
We will definitely return to this place.
This is a stunning hotel, made extra special with Patrick as our host. Nothing was too much to ask and his friendly, professional and fun character made our stay the best hotel experience. Thankyou Patrick for your service and Carlin Hotel.
