We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
jeff s
Los Angeles

Stay Away. The Carlin Hotel is in Receivership / Bankruptcy. Don't Rely on old reviews!

1.0 of 5 bubblesReviewed 27 Jun 2024
STAY AWAY.

Many reviews are about the staff, in particular Patrick. I do agree that he is a great asset and is a wonderful person who tries hard, but he simply cannot run a hotel by himself. This is supposed to be a 5-star luxury hotel and it's nowhere close.

The hotel is now in "receivership" (bankruptcy) due to the tragic and sudden death of the owner. As a result, the hotel has VERY minimal staff, who definitely try hard, but cannot provide the type of service that they are charging for.

Many things in our room did not function as expected and the hotel clearly does not have the financial means or basic staff for upkeep. When I arrived, the bathroom door had no handle so the door could not be closed. They had go somewhere to find one and install it (!).

This hotel is no longer a member of the Small Luxury Hotels of the World Program because, I presume, it could not maintain anywhere the standard required to be a member of that program.

The connecting room my kids stayed in had no windows, which is pretty shocking for a 5-star hotel.

The main room and hallway had several bright lights that could not be turned off.

For days, the gym (which is the size of a small bathroom) was never serviced or cleaned.

I could go on, but I definitely feel ripped off by this experience and this hotel.
Date of stay: May 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$449
Fully refundable
No prepayment needed
  • Trip.com
    $404
  • ZenHotels.com
    $388
  • Priceline
    $449
0.5 km from The Carlin Boutique Hotel
Free Wifi
Free parking
$356
  • Priceline
    $367
  • Hotels.com
    $338
  • Trip.com
    $367
0.6 km from The Carlin Boutique Hotel
Free Wifi
Bar/Lounge
The Quadruple Ensuite at the Melbourne Lodge
$192
Fully refundable
  • Priceline
    $192
  • Vio.com
    $175
  • Hotels.com
    $198
0.1 km from The Carlin Boutique Hotel
Free Wifi
Free parking
$359
Fully refundable
No prepayment needed
  • CrownePlaza.com
    $332
  • Priceline
    $359
  • travelup.com
    $367
0.8 km from The Carlin Boutique Hotel
Free Wifi
Restaurant
$389
Fully refundable
No prepayment needed
  • Priceline
    $389
  • ZenHotels.com
    $306
  • Hotel Website
    $362
2.7 km from The Carlin Boutique Hotel
Free Wifi
Free parking
Hotel reception
$227
  • Priceline
    $235
  • Vio.com
    $199
  • Trip.com
    $222
0.2 km from The Carlin Boutique Hotel
Free Wifi
$283
Fully refundable
No prepayment needed
  • Priceline
    $283
  • Agoda.com
    $259
  • Algotels
    $315
2.0 km from The Carlin Boutique Hotel
Free Wifi
Pool
Exterior
$324
  • Algotels
    $325
  • Trip.com
    $324
  • Priceline
    $324
0.4 km from The Carlin Boutique Hotel
Free Wifi
Restaurant
Hotel exterior (seen from the water taxi)
$172
  • Priceline
    $172
  • Vio.com
    $172
  • Trip.com
    $172
5.0 km from The Carlin Boutique Hotel
Restaurant
Room service
Sudima Queenstown Five Mile Lobby
$256
  • Priceline
    $256
  • Vio.com
    $256
  • Hotels.com
    $256
6.4 km from The Carlin Boutique Hotel
Free Wifi
Free parking
View more hotels in Queenstown
Reviews (39)
Filter reviews
39 results
Traveller rating
31
4
1
2
1
Traveller type
Time of year
LanguageAll languages
Traveller rating
31
4
1
2
1
Show reviews that mention
All reviews oro restaurant star hotel beautiful hotel comfortable beds two nights the kitchen new zealand privacy property luxury fireplace nz views town
Selected filters
Filter
Updating list...
4 - 9 of 39 reviews
Reviewed 1 June 2024 via mobile

This hotel is beautiful, the decor and the magnificent views are stunning.
The staff are wonderful, especially Patrick! Patrick looked after us during our stay, nothing was too much to ask. He took us on a tour of the local wineries in the hotel’s gorgeous Bentley, we felt very special.
We will definitely return to this place.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank fourallens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 May 2024

This is a stunning hotel, made extra special with Patrick as our host. Nothing was too much to ask and his friendly, professional and fun character made our stay the best hotel experience. Thankyou Patrick for your service and Carlin Hotel.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Nicole R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2024

WOW is all we can say. What a beautiful hotel in every way. From airport collection to being greeted by the fantastic and helpful staff, my wife and I were blown away. The rooms are really large with a generous master, master on suite, dining area and separate living area that is sell contained. The balcony includes a generous size hot tub with priceless views of Queenstown. As special shout out to the amazing Patrick who went over and above to make our stay very, very special. Patrick not only genuinely cared about our experience but helped us with plenty of activities and restaurants. The Carlin is the only place we will now stay at while visiting Queenstown and look forward to our next trip.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dandrod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024

We had an absolutely amazing time at The Carlin, we stayed at the royal suite and the room was beyond our expectations the views alone are enough reasons to stay here, not to mention the large/spacious rooms with state of the art electronics/hotel accessories. We would be remiss if we didn't mention Patrick, he single handedly made our experience better than we could have imagined...from the airport/town transfers in the bentley/porche, to all the recommendations of what to do/where to eat, to checking on us, providing treats for the kids in the evening. He rode a perfect line of always being professional but also personal and a very good conversationalist....we all loved him...again we can't say enough...food, service, hot tub, transfers, breakfast, you name it....definitely exceeded our expectations and we will be coming back!!!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Passenger15070407447
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2024

We had the best experience staying here! Felt so incredibly special & looked after the entire time. Big shout out to Patrick who made us feel that way, can’t say enough kind words about him he did the absolute most for us. That man needs a raise!

Room tip: ask for patrick’s help when setting up the tv! (also maybe ask for different pillows because the ones they give are a little big)
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pioneer25980105844
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews