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Nicole C

Carlin Boutique Hotel Queenstown

5.0 of 5 bubblesReviewed 29 Feb 2024
The most amazing hotel we have ever stayed in. Service and accommodations were outstanding. Patrick was a standout his amazing attention to detail and willingness to accommodate our every request was beyond what we have ever experienced. We cannot thank the Carlin Hotel and in particular Patrick enough for one of our most amazing holidays.
Date of stay: January 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (35)
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7 - 12 of 35 reviews
Reviewed 14 February 2024

The Carlin is well located in easy walking distance to the Queenstown Mall and Lake Wakatipu. The complimentary airport pick-up made my arrival seamless. The rooms are modern with every detail considered. I received a surprise upgrade upon checking in to the fabulous Royal Suite. The cocktail hour and breakfast included in the rate were delicious and added value. I loved relaxing on the terrace with the hot tub and outdoor fireplace enjoying the box of treats left at evening turndown service and the complimentary soft minibar. All staff members that I interacted with were professional and efficient. I wouldn't hesitate to return to the Carlin the next time I'm in Queenstown.

Room tip: During cocktail hour, the bartender will make custom drinks according to your tastes
Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Shelly C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2024

Amazing hotel that caters to pampering, spoiling and taking very good care of its guests.
Patrick was an incredible guide and gave me a tour I will remember forever! He really knows all the best places!
Eric was very helpful throughout my stay.
I enjoyed the restaurant and loved the exclusive feel of the hotel property!
Breakfast was wonderful every day too.
I had a Princess Suite which was extremely comfortable.
Can’t wait to return!

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Gene W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2023

The Carlin Hotel is a stunning property. The views from the balconies are glorious. I really liked the location - just outside of town, so that it is convenient to everything but during the busy holiday season, it’s on a quiet street. It’s a steep walk back from town, but after all the eating we were doing, we didn’t mind. The rooms are beautiful, tastefully decorated. The staff is attentive and friendly (shout out to Patrick who went out of his way to make a stay special). The food at the restaurant is good - we had Christmas dinner at the hotel and it was really delicious. Breakfasts we tasty and plentiful.
If you’ve looked at booking this hotel, you know that it is REALLY expensive. They bill themselves as a six star hotel, but at this price, I’d like even five stars to be perfection.
Cons - the air conditioning is wonky. It kept shutting off in the middle of the night and we’d wake up and not be able to get it on again.
Our family had the Vista and Panorama Suites and the adjoining king rooms had absolutely no windows - of course this is because of the layout of the hotel which is built into a hill - but not only was there no natural light, but it felt like a fire hazard since the only way out in case of emergency is through the door into the hall.
One evening, when the restaurant where we had a reservation was out of food (this seems to be an issue during the holidays in NZ), we went back to the hotel before 8:30 p.m. and were told the only food we could order was from the overnight dining menu, when the hotel menu clearly states that the entire dinner menu is available until 9 p.m. - the food was still tasty, but the menu was extremely limited.
Other than that, the stay was heavenly and I’d gladly come back and stay again.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 540amyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2023 via mobile

Exceptional experience right from the second we arrived. Staff went above and beyond to make us feel comfortable and welcome the entire time we were here.

We dined in the first night & loved it so much we decided to dine in every night. Food was presented beautifully & was exceptional to eat. Amazing Chefs!! Equally amazing service staff in the dining room.

Beautifully designed facility & very obvious there has been a lot of attention to detail when designing this beautiful property. Super clean & functional & very much enjoyed our first few nights in New Zealand here.

Would highly recommend this place to anyone.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Trek06416537841
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023 via mobile

The experience staying at the hotel was amazing. There was so much attention to every detail of the property; the views, location, pillows, coffee machine, multiple fireplaces and hot tub were remarkable. Food was delicious, the chef was quick and the menu was thoughtful. James and Eric displayed top-notch service and attention to every detail. We met the owner, Kevin, and it was nice to see him present and involved in daily operations. We didn’t want to leave. We can’t wait to come back again to visit. Zero complaints. 12/10!

Date of stay: November 2023
Trip type: Travelled as a couple
Thank 126chadg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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