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“Luxurious and spacious perch above town”
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Comfortable, cosy lounge area.
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Comfortable, cosy lounge area.
For those cosy winter nights. Queenstown by night.
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Very good
19 reviews
Comfortable, cosy lounge area.
For those cosy winter nights.
Queenstown by night.
Tastefully decorated.
Views from balcony.
Spacious kitchen and dining facilities.
Ensuite bathroom.
Kent St apartments entrance.
Casual courtyard dining.
Complex spa for guest use.
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Queenstown, Otago Region, South Island

Reviews from our community

Very good - based on 19 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Michele O
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A MAN walked into our room at Midnight!! Terrible Experience!”
Reviewed 14 January 2016 for a stay in December 2015
1
person found this review helpful

This is by far the worst hotel experience I've had. And not because it was unclean or unsanitary but because how poorly run it was! I'll begin by saying that it was falsely advertised. We did not get what we expected at all. Our room had no view (our view was of a wall separating us from a road) . It had no kitchen other than a microwave & mini fridge. Only 2 towels provided for a weeks stay. King bed was two twins pushed together and not very comfortable for a week. TV was smaller than my computer. And there were no laundry facilities. Also, the 'free wifi' advertised was limited to a certain amount of MB of usage per day. None of this was as described before booking. However, the WORST part of the experience was on our 3rd night stay around midnight when a man walked into our room and turned on the lights claiming that we were in his room! Completely outrageous and uncalled for!!! The 'hotel' has a lock box which they provide you with a code to operate because there is no one on the premises 90% of the day (we were there for 6 days and saw a person in the office 1 time midday). Once you open it it contains envelopes containing room keys in them. You are supposed to chose the one with your name and follow the instructions inside.... however this man chose our key (WHY OUR KEY WAS IN THE LOCK BOX AFTER WE HAD BEEN CHECKED IN FOR 3 DAYS ALREADY I DO NOT UNDERSTAND) and proceeded to enter our room. After a poor nights rest we found in the morning that our key no longer worked as they chose to reset it and NOT TELL US! And as there is no one on the property to speak with we were locked out! The manager did not rectify the situation and we left VERY UNHAPPY! After that we felt extremely unsafe and did not even want to leave our possessions in the room for fear they may be stolen. If we could rate this lower than a 1 we would!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: Unsafe entry
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jan 2016
Hi Michelle,

The Element Escapes team is very sadden to hear about your experience staying with us.

In relation to your apartment booked with us, all our booking sites including the confirmation sent to you clearly indicate there is no view and no kitchens. These are a standard studio room.

All guests are allocated 1GB of free WIFI per day, which refreshes at midnight. Yet, to meet any guest who have exceeded the allocated data, but there are options available to extend if more WIFI is required.

We are horrified to hear someone entered your room, due to a language barrier a guest has indadvertedly removed a key from our lock box which was clearly labelled with another name.

We have taken this very seriously and following this incident we have procedures in place to ensure we never have a repeat of this again.

Your husband did come in and speak with one of our team members and we re-issued the keys from the office. Our reservation team is available between the hours of 9AM - 5PM via email or phone if for whatever reason the office is unattended.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gale R
Munich, Germany
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Luxurious and spacious perch above town”
Reviewed 8 January 2016 for a stay in January 2016

due to a last-minute change of holiday plans, we were fortunate to find a 2-BR Kent St apartment available with one day's notice. It was expensive, but the size, location, and luxurious touches made it worth the price. The apartment came with an outside patio and a beautiful view of the lake and mountains from the lounge, patio, and one of the bedrooms.

What we liked:
-each bedroom was equally desirable (one had King, one had Queen bed, the room with the smaller bed had the view and a private bath, the room with the larger bed had a larger bathroom, etc)
-fabulous lounge/living room with large, comfy couch, two roomy wing chairs, big round ottoman with sheepskin throw, fireplace, sliding door to patio, and views
-open floor plan with kitchen bar that opens to dining table that seats six and to lounge
-roomy kitchen with four-burner gas stove, oven, microwave, all the usual goodies like toaster and coffee pots, plus dishwasher, full size refrigerator, and lots of storage
-washer and dryer in one of the bathrooms
-big TV with lots of premium channels
-decent wifi

What we didn't like:
-several lights were burned out throughout the apartment
-kitchen was missing a few important basics like paper towels, cutting board, utensils
-stove had two non-functioning burners and the light above the stove didn't work

In spite of the above maintenance problems, the apartment was very nice and really comfortable. It was also very clean, private, and quiet.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Spacious, comfortable rooms and view
Liked least: Several lights were out and a few kitchen items were lacking
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena T
Greater Sydney, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Misleading information on website”
Reviewed 29 November 2015 for a stay in November 2015
2
people found this review helpful

The apartment is lovely, however, as we travel with a young child we are in the habit of booking places with a the best possible view to enjoy a sundowner on the balcony, the apartment we booked was advertised as lake view. It was a partial view at best (when standing on a certain part of the balcony and looking through neighbours trees and balcony).

There is a lovely view of the mountain, however, we were charged extra for a lake view. When discussing this with reception we were offered a discount which was less than half of the original difference in booking price.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kruti B
Mumbai, India
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Proerty”
Reviewed 6 August 2015 for a stay in January 2015

We were 2 honeymoon couples who stayed in a 2 bedroom apartment. I must say that right from the view, the location, the apartment, service everything was just perfect. Its a pretty spacious apartment with privacy for each couple. The view from the dining room and patio is beautiful and serene. Would highly recommend this property even to the honeymoon couples.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view, location and facilities
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sneha K
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent experience all round”
Reviewed 1 June 2015 for a stay in May 2015
1
person found this review helpful

The apartment was perfectly clean and spacious and fully equipped with everything needed for our stay (pots and pans, washer and dryer, hair dryers in each bathroom). The bathroom floors are heated, which came in very useful at the start of winter, and there is a heating/cooling system which we found kept the whole apartment sufficiently warm. The view was spectacular from the living area (especially when it started snowing), overlooking the lake and mountains. The 1GB/day free wifi worked perfectly; it was of an adequate speed for us to stream HD quality movies every night. It is a fair distance to the town centre uphill, this was not an issue for us as we rented a car and in fact added to the tranquility of the area. It was a shame to move on at the end of our four night stay.

Be aware that there is no reception - a code will be emailed to you to open a locked box (instructions of location are in the email). This box will have your key cards and room number. Phone calls and questions were always promptly answered by Andrew, thanks for a great stay!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: The view and separate bedrooms for my friend and I
Liked least: Nothing
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jun 2015
Hi

Thank you for your feedback and we are glad to hear you enjoyed your stay, we do hope you will come and stay with us again soon.

Regards

Wendy MacDiarmid
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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