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Ryuen
Hong Kong, China

Basic room view surprisingly better than Wakatipu suite

4.0 of 5 bubblesReviewed 6 Apr 2024via mobile
Second time back to this hotel because of the stunning lake view and near the Queenstown airport. Booked a King Lake Wakatipu Suite originally, shocked that half of the view has been blocked in which it’s not the same we expected from the photo. Hotel said the photo was reference only and the room view is different on different floor, even on same type of suite. Appreciate if the hotel could make a remark on the suite in advance.

Meanwhile, they do have a slow reply for my room change request as I’m not happy with the view, finally got the room change back to a normal room on higher floor. Appreciate the effort by the manager but appreciated if the reception could reply the guest faster and initiate the response, rather than letting a customer to follow up after an hour since the request has been made. It’s quite upsetting and tired as that day the luggage has been lost when going to Queenstown and the room change finally done at night.

Having said that, the room was still fantastic. Spacious room, fabulous view and the breakfast and self paid dinner was really good at the grill bar restaurant. Would still back again and recommend this hotel for a luxury stay at Queenstown near the beautiful lake.
Date of stay: June 2023
Trip type: Travelled with friends
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Reviewed 6 April 2024 via mobile

Excellence comes from the ground up and I believe that the senior management team lead by example. I come here regularly for business and am constantly blown away by their attention to detail and their ability to make you feel special. 10/10 The Hilton Queenstown. You are like no other hotel I’ve experienced anywhere in the world!

Room tip: Paying a little extra for lakeside views is worth it!
Date of stay: April 2024
Trip type: Travelled on business
1  Thank Roam31475172204
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2024

Another excellent stay at Hilton Queenstown. Location is beautiful, I booked a lakeview room which is right on the lake. Amazing scenery, quiet location. Love the amenities here, great restaurant, fun sports bar, and great pool and spa area. 5 min from the airport and there is a scheduled shuttle boat to downtown from the hotel. So much to like, very warm welcome from the staff. For sure will stay here again.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WorldTravelRod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024

Amazing location with beautiful mountain views each morning! Comfy beds, great water pressure in the shower, beautiful big tub and a great staff!

After long adventurous days, it was great to come back and hit the sauna/steam room and hot tub to relax the body.

Room tip: Wonderful pool!
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cdej77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2024

Location was perfect as were the views. Located a short drive from the city centre of Queenstown we didn’t have to stay in the midst of it the business of the main part of town.
We stayed for 4 nights.
Our initial room was very dirty and worn eg dusty, windows filthy, stains on carpet etc . We asked to change. Our new room was much better although cleanliness was not of the standard I would expect.
The hotel seemed understaffed and I felt for the workers as they looked run if their feet.
Although the buffet breakfast was of quality the staff usually started packing up early and people who came in towards the V latter part of the sitting would miss out.
The restaurant food for dinner was overrated.
I wouldn’t stay at this hotel again.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Monika C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2024

This is a nice hotel, but not really anything special. As many others have said, it is not in Queenstown, but across the lake in Frankton. If you want to go anywhere you either drive and hassle with parking or take water taxi which will limit your times to leave and come back. Room was nice, gas fireplace was positive. Lighting in bathroom was inadequate, wife needed to use flashlight on phone to put on make-up. Cleaning of room was hit and miss, they seemed to always skip us or would try to come in at 5:00 pm when we were getting ready for the evening. Lastly, decor in general is dated and in need of update.

Room tip: Breakfast buffet was crowded during peak time around 8:00 am
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Roger W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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