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Reviewed 8 November 2018

We've been to the spa a few times now and we love it! The staff are always very friendly and welcoming. You're always given the full spa experience with the pool, sauna and steam room with any treatment you choose. Recommend a visit.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank saf9922018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2018 via mobile

We stayed here for a few nights whilst staying in Queenstown. The hotel was lovely, with a nice pool and bar. Has on site parking which is convenient if you have a hire car. Also one or two cafes/bars just out the front. We caught the water taxi to and from the centre every night for dinner - I would recommend doing this as it was a good experience and saved driving as the hotel isn’t located in the centre.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank 103martinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamadkidwai, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded 9 November 2018

Dear Martina K,

Many thanks for taking the time to give us your valuable feedback.

We do look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

We have stayed here on 3 occasions now, twice in a Relaxation Room (with private spa pool on your own deck) and once in a balcony room. On each occasion the room immaculate and the service impeccable. Each of these lake view rooms provided the perfect backdrop for a weekend escape whether just watching the view outside and enjoying the hotel facilities, or taking the convenient water taxi into town ($10 pp each way) for a nice lunch, dinner or activity. We don't repeat destinations or accommodation unless we absolutely love it so congrats to Hilton Queenstown - we'll be back. To other potential guests, join as HIlton members for maximum benefit and soak up the comforts on offer.

Room tip: Planning to spend time in your room? definitely go with a lake view. Choose relaxation room (private spa) for maximum chillaxing!
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank P915IUsallys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamadkidwai, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded 9 November 2018

Dear P915/Usallys,

Many thanks for taking the time to give us your valuable feedback.

We do look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

While Queenstown, New Zealand is a wonderful destination, the Hilton Hotel on the edge of the lake lacks attention to details. Scenic mountain views do not replace rooms that are not ready Ffor check-in, though promised, room not made up the second day of a three day stay until 4:45 pm, very poor service in a grossly overcrowded and chaotic breakfast room, or the cancellation of the promised free hourly shuttle to and from the center of Queenstown.

All in all, this visit was more of a stress inducer than the restful oasis the hotel represents itself to be.

Date of stay: November 2018
Trip type: Travelled with friends
Thank Vvvvvvvbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamadkidwai, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded 6 November 2018

Dear Vvvvvvvbb,

Many thanks for taking the time to give us your valuable feedback.

We do look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018 via mobile

This was a great place to stay. A bit away from the central city. The hotel has a shuttle, there is also water taxi, cabs and uber for transportation.
Breakfast was a full buffet daily, all was fresh and very good.
The bar was wonderful, not too busy. The bartender was knowledgeable of the hotel and local area. His recommendations were also very good. The bar menu was outstanding.
If you want a fantastic place to stay this is it. Landscape is geart and you cannot beat to lake views.

Date of stay: October 2018
Trip type: Travelled with family
Thank 334JIMM334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamadkidwai, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded 2 November 2018

Dear JIM M,

Many thanks for taking the time to give us your valuable feedback.

We do look forward to welcome you back.

Kind regards,
Chris Ehmann.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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