I was beyond impressed how this company operates. It's customer service is top notch. Our original tour to Milford Sound was cancelled due to bad weather and they did everything they could to make sure we were able to do something else last min since it was our last day in Queenstown. They picked us up from our hotel and the driver was very friendly and pleasant. We checked in for our flight which was a super smooth and easy process. The helicopter pilot, Johnathan, was an excellent tour guide and a great photographer. He took a lot of photos of us and we had the best time. We thought we would be disappointed since it wasn't what we original planned, but we were pleasantly surprised. At the end they give you the opportunity to purchase a photo and the money goes as a tip to the pilot. Such a great idea!! They even accommodated our tight schedule by letting us bring our luggage, stow it for us, and then dropped us off at the airport after to catch our flight. We will def use this company in the future and will highly recommend them! Plus they said our partial refund would take a few days to go back to our account and we had it before we got home. Very pleased!