- [ ] The restaurant experience can be enhanced or ruined with the person that waits on you, as that person is the interface between you, the customer; and the kitchen and bar.
- [ ] Depending how well the function is carried out is how the customer satisfacción would be. Our experience at the Lone Star Cafe Bar and Restaurant in Queenstown, New Zealand was enhanced and made enjoyable by Sophie, the shift manager that waited on us when we dined las Friday. Shophie’s care of our preferences from how the meat meals should be prepared to the crispness of the bread that we ordered; as well as her suggestions made up for a very an enjoyable dinner. We ordered a crispy loaf of garlic olive oil bread and came up scrunchy as we like it. We followed with pork spare ribs and fries, a simple dish, that was a large and very satisfying. Following the suggestion of Sophie, when I asked about tender meat, I ordered the fillet which came cooked as I preferred, well done. Beer, sparkling wine, and Pinot Noir accompanied our meal; but we had no room for dessert. All in all a very enjoyable dinner, with special thanks to charming and energetic Sophie. In fact, because of her, we returned the following night, to have the special of crayfish, but that is for another review.

Lone Star is my favorite place to eat in town! Great service, excellent food and a very positive atmosphere. Would 100% recommend to everyone who visits town, its just a great place to be. Keep doing what you are doing!

My partner and I recently went to the lonestar for a few drinks and had a great experience. We enjoyed fresh margaritas and other cocktails. The best part was the friendly service we received from a girl named Sophie. She was really nice and friendly. The drinks were so good and well priced! Would recommend

True, we were drawn by the name and the USA ambience--walls lined with pix of American movie stars and dishes named after American icons--- the food was Kiwi great. Our waiter recommended the Johnny Cash chicken dish and we both went for it. Stuffed chicken breast covered in delicious mushroom gravy, atop mashed potatoes (a welcome option from chips....French fries), and a slaw that was so much more. (I have never found a simple salad of lettuce and tomatoes in NZ! They elevate them to an art and a meal in thdmselves!) Portions were generous. All delish! I was also delighted to find an iced tea! Of course a full bar and craft beers as well. While it gives the impression of an American style food restaurant, the Kiwis improve on it! And you can watch rugby on the scattered screens as well! Located right by the "stairs from hell" for those of us not so athletically inclined, don't miss the Lone Star!

The ribs were horriable. They use the wrong beans for Western American food. Owners who went to USA and tried to copy Western food. They treat their staff horriably. Staff are sarcastic and rude. Support other businesses these people do not treat people well. Just evil in the way they treat customers and staff. Everything in this review is true and based on my real life experience.