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Reviewed 8 July 2017 via mobile

We stayed at Commonage Villas for 6 nights on a family holiday. The villa was impeccable. Clean, modern, comfortable, easy to access and very close to town. It had an indoor and outdoor fireplace, ample space for all of us, really quiet and so beautiful. We will definitely be staying at Commonage again on our next trip to Queenstown.

Stayed: July 2017, travelled with family
Thank njf1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Front Office Manager at Commonage Villas, responded to this reviewResponded 11 July 2017

Wonderful to hear you and your family enjoyed your stay with us at the Commonage Villas and we appreciate you taking the time to share your experience with us and potential future visitors.
We are glad that you enjoyed the peaceful location and the "home away from home" comforts.

We look forward to welcoming you back next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017 via mobile

My wife and our immediate family stayed at the commonage for a week in May 2017. We stayed in villa 7 and it was perfect. It's a high quality 3 bedroom apartment with ensuites in each room. The view is sensational and I definitely recommend to all.

Stayed: May 2017, travelled with family
Thank MickeyR2D2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 9 June 2017

Thank you for taking the time to share your Commonage Villas experience with us and the TripAdvisor family MickeyR2D2. Lovely to hear you had an enjoyable stay and that it was the perfect home away from home for your family.

We hope to welcome you back in the future.

Kind Regards,
THE TEAM AT STAYSOUTH

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Reviewed 22 May 2017

We have stayed a few times before at the Commonage and always return because it is the best address in Queenstown.

Views to die for, wonderful comfy living and sleeping areas with all amenities provided. Such a relaxing private place.

Once the underfloor heating and gas fireplaces are going it is wonderfully cosy and snug...ideal.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Wilmot47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 9 June 2017

Wow thank you for this glowing 5 star review Wilmot47. Thrilled to hear your recent stay with us was just as enjoyable as your last, we are very lucky to enjoy such impressive views from the Villas and the added luxury of underfloor heating is perfect for the frosty mornings in winter!

We look forward to welcoming you back next time.

Kind Regards,
THE TEAM AT STAYSOUTH

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Reviewed 17 May 2017

After all the fuss of having to post a bond after the reservation had been made and the umpteen questions and formalities, we finally arrived to a beautifully lit but FREEZING villa. After looking for the villa manual, we were told to light up the gas fireplace for heat EXCEPT that the button to light up the fireplace was nowhere to be found. So I immediately called the office and thankfully there was someone who answered the phone. Apparently the button is way under the ledge of the fireplace, tucked away in some nook. If it is so hard to find and to operate, then there should be a diagram to show where the button is and how to operate the heating function of the fireplace.

As the villa is multi-leveled, heat only emanating from a fireplace in the living room would not be sufficient to heat up the other floors. There is nothing in the manual about how to adjust or to get heat and there were NO thermostats or heating vents anywhere in the house. At my insistence, the lady over the telephone said that she could bring two oil heaters to the house and possibly help turn on the heat. However only the tiled areas would heat up as they only had under flooring heating and no forced air. When we arrived, the outside temperature had dropped to only a few degrees Celsius and yet the house was completely unheated.

Meanwhile, I was instructed to go to the bathrooms and all the tiled areas to turn a white floor-level lever to the maximum. Everywhere I went the heat was turned down to the lowest level i.e. 1 or off. It is no wonder that the house was freezing. So much for their getting the villa ready for their guests!

When the lady finally arrived, she showed me where to adjust for the heat. The control panel for our unit was in the garage and it would not be an intuitive place to look. She then left us with two heaters but we had four bedrooms. As the bedrooms are all carpeted, there is NO heat in the bedrooms. Apparently the solution is to leave the bathroom doors open so that the heat will seep out from the under flooring heating of the bathrooms. Talk about backwards and bad design.

We finally got the house heated up during the middle of the night, some 5 hours after we had gone through all of the heating measures. For this reason, I would not recommend staying here if you are going in the winter. For the money that they charge, they should, at a minimum, get the house warm and welcoming for their guests. Finally they have an outlandishly early check-out time of 10 am and they are not one bit flexible about things. With all the problems we had, they even refused us a later check-out time. There is nothing customer friendly about these people.

Room Tip: The lower row of houses would have better views.
  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank VoyageurW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2017

the best villa with the amazing queenstown whole view, its located on the hill.

I stayed with my friends, good facilities, comfort inside the villa, they provide a lift inside the villa..

I was sooo much enjoy to stay there. best recommendation to you all.

Room Tip: best view good facilities
  • Stayed: February 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank p0llylau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 14 March 2017

Thank you for your wonderful review p0llylau. We are thrilled to hear you recommend the Commonage Villas so highly and enjoyed your stay with us. We are very lucky with the villa location being up on Queenstown Hill offering the best views of Queenstown & Lake Wakatipu.

We hope to have you back again.

Kind Regards,
THE TEAM AT STAYSOUTH

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