We have a particular villa which we really like due to the aspect and furnishings - The management staff at Stay South are brilliant and always helpful - This year we had guests with us ... they loved it also and we were completely separate and felt like we had our own villa each .
see you next year :)More
The Commonage Villas offered mind blowing views and beautiful luxury accommodation. Our Villa was clean, modern, well equipped and of high quality. The Staysouth staff contacted us prior to our stay with accommodation details and were very courteous and friendly. The villa contained an abundance of information on activities and eateries available in Queenstown and surrounding areas. Thoroughly enjoyed our stay and would definitely recommend to others.
Wonderful to hear you enjoyed your time with us casper916 and thank you for sharing your experience. Thank you for your kind words regarding our staff and procedures, we do pride ourselves on our customer satisfaction and it's lovely to hear you would recommend us so highly.
We hope you will think of us when planning your next Queenstown holiday.
Kind Regards,
THE TEAM AT STAYSOUTH
The Commonage Villas is superb in all aspects. Ten days before my arrival to the resort I received from the management a nice welcome email with all the details of how to get there and a security code of opening the main door. Once we got in, another world of superb view of the lake in a nice cozy environment (Winter,August). The place is clean, tidy and very well organised furniture. The villa has everything you need, very well equipped kitchenette, washing machine with detergents, and plenty of towels. On the desk there are transportation vouchers, Tours Pamphlets, which helped us a lot in taking some interesting visits, including helicopter tours and enjoying our stay with plenty of things to do as a tourist. The Commonage Villas made our trip to Queenstown a memorable visit.
Wonderful to hear you enjoyed your trip to Queenstown and that the Commonage Villas made it a memorable one Rashid. We love to hear our guest’s feedback and especially so when it is so positive! We are pleased to hear you enjoyed the panoramic views, the self-catered aspect of the villas and our keyless self-check in procedures.
We would love to welcome you back on your next trip to Queenstown.
Kind Regards,
THE TEAM AT STAYSOUTH
Terrific service. Excellent location with spectacular lake views from all rooms. The living room was great-comfortable and comfortably furnished. The villa was in immaculate condition. Commonage support service was prompt and courteous. Would absolutely recommend staying here.
Thank you for sharing your experience with us and the TripAdvisor family nevillem701. Wonderful to hear you had a great stay at the Commonage Villas and you enjoyed the panoramic views. Your kind words regarding the service and cleanliness/condition of the Villas are much appreciated and truly pay tribute to the work ethic of Staysouth team.
We hope to accommodate you again on your next trip to Queenstown.
Kind Regards,
THE TEAM AT STAYSOUTH
The Commonage Villas were first rate with spectacular views and well fitted out premium accomodation.
I would ensure that you are very clear with any terms and conditions you agree to with the property managers STAYSOUTH as they will hit you with extra's for any minor damages or unexpected accidents. One of our children accidently damaged a single bed head and the property manager made us replace both bedheads. I am also told they did this to a previous tenant who broke a lamp and the tenant had to replace both lamps.
Thank you for sharing your positive comments regarding the Commonage Villas benmV3540EE.
In regards to our terms and conditions, which all guests must agree to upon booking, it is clearly stated that any wilful damage caused by guests will be at the guest’s expense to repair/replace. In this instance the damage was caused by a child etching his name into a high quality soft leather headboard. This specific headboard is part of a pair, (as were the lamps you mentioned) which can be configured as either a super king double bed or 2 single beds, so understandably if one side needs to be replaced so must the other for the pair to match when configured as a double.
We, as the property managers are entirely responsible for looking after these luxury Villas on behalf of individual owners and ensuring that any damage is accounted for and repaired at the expense of whomever is responsible. Written in Staysouth’s terms and conditions is a recommendation that guests hold travel insurance to protect against change in travel plans and to provide cover for any accidental damage caused to the property. Although, we do not believe travel insurance would cover “wilful damage”, guests have successfully claimed on accidental breakages in the past.
In this case; after accepting responsibility you ( the guest) tried to negotiate to pay for the repairs (and promised to post a favourable TripAdvisor review), but ONLY on the condition of receiving 2 free nights in the future - essentially counteracting the repairs charge which is unacceptable. Staysouth does not charge a bond for these high value properties and we rely on the integrity and care of guests to post accurate and honest statements on TripAdvisor.
As always we appreciate any feedback our guests give us as this enables us to improve and update our services where required.
Kind Regards,
THE TEAM AT STAYSOUTH
Located on a hill with great view of the lake and town. Spacious, beautifully furnished and very comfortable accommodation. Well-equipped kitchen. Very close to the town centre; free return trip by taxi a welcome bonus.
Thank you for taking the time to write this lovely review 630zaharh. We are so happy to hear that you enjoyed the Villas and their convenient location. The return taxi chits are certainly a bonus for the return walk home.
We hope you will keep us in mind when booking your next Queenstown holiday.
Kind Regards
THE TEAM AT STAYSOUTH
