Wow! Thank you for this lovely review roccs77 we are so pleased to hear you will be back next year. Will pass on the compliments to the staff, we do pride ourselves on our customer satisfaction so are glad to hear you enjoyed your stay again this year.

See you next year!

Kind Regards,
THE TEAM AT STAYSOUTH

Wonderful to hear you enjoyed your time with us casper916 and thank you for sharing your experience. Thank you for your kind words regarding our staff and procedures, we do pride ourselves on our customer satisfaction and it's lovely to hear you would recommend us so highly.

We hope you will think of us when planning your next Queenstown holiday.

Kind Regards,
THE TEAM AT STAYSOUTH

Wonderful to hear you enjoyed your trip to Queenstown and that the Commonage Villas made it a memorable one Rashid. We love to hear our guest’s feedback and especially so when it is so positive! We are pleased to hear you enjoyed the panoramic views, the self-catered aspect of the villas and our keyless self-check in procedures.

We would love to welcome you back on your next trip to Queenstown.

Kind Regards,
THE TEAM AT STAYSOUTH

Thank you for sharing your experience with us and the TripAdvisor family nevillem701. Wonderful to hear you had a great stay at the Commonage Villas and you enjoyed the panoramic views. Your kind words regarding the service and cleanliness/condition of the Villas are much appreciated and truly pay tribute to the work ethic of Staysouth team.

We hope to accommodate you again on your next trip to Queenstown.

Kind Regards,
THE TEAM AT STAYSOUTH

Thank you for sharing your positive comments regarding the Commonage Villas benmV3540EE.

In regards to our terms and conditions, which all guests must agree to upon booking, it is clearly stated that any wilful damage caused by guests will be at the guest’s expense to repair/replace. In this instance the damage was caused by a child etching his name into a high quality soft leather headboard. This specific headboard is part of a pair, (as were the lamps you mentioned) which can be configured as either a super king double bed or 2 single beds, so understandably if one side needs to be replaced so must the other for the pair to match when configured as a double.
 
We, as the property managers are entirely responsible for looking after these luxury Villas on behalf of individual owners and ensuring that any damage is accounted for and repaired at the expense of whomever is responsible. Written in Staysouth’s terms and conditions is a recommendation that guests hold travel insurance to protect against change in travel plans and to provide cover for any accidental damage caused to the property.  Although, we do not believe travel insurance would cover “wilful damage”, guests have successfully claimed on accidental breakages in the past.

In this case; after accepting responsibility you ( the guest) tried to negotiate to pay for the repairs (and promised to post a favourable TripAdvisor review), but ONLY on the condition of receiving 2 free nights in the future - essentially counteracting the repairs charge which is unacceptable. Staysouth does not charge a bond for these high value properties and we rely on the integrity and care of guests to post accurate and honest statements on TripAdvisor.
 
As always we appreciate any feedback our guests give us as this enables us to improve and update our services where required.
 
Kind Regards,
THE TEAM AT STAYSOUTH