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All reviews free taxi luxury accommodation underfloor heating stunning views master bedroom family holiday kitchen utensils queenstown hill steep climb in town fabulous location top floor heated floors living area lake wakatipu fireplace property
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Reviewed 6 May 2016

Terrific service. Excellent location with spectacular lake views from all rooms. The living room was great-comfortable and comfortably furnished. The villa was in immaculate condition. Commonage support service was prompt and courteous. Would absolutely recommend staying here.

Stayed: March 2016, travelled as a couple
Review collected in partnership with this hotel
Thank nevillem701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 23 May 2016

Thank you for sharing your experience with us and the TripAdvisor family nevillem701. Wonderful to hear you had a great stay at the Commonage Villas and you enjoyed the panoramic views. Your kind words regarding the service and cleanliness/condition of the Villas are much appreciated and truly pay tribute to the work ethic of Staysouth team.

We hope to accommodate you again on your next trip to Queenstown.

Kind Regards,
THE TEAM AT STAYSOUTH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2016

The Commonage Villas were first rate with spectacular views and well fitted out premium accomodation.
I would ensure that you are very clear with any terms and conditions you agree to with the property managers STAYSOUTH as they will hit you with extra's for any minor damages or unexpected accidents. One of our children accidently damaged a single bed head and the property manager made us replace both bedheads. I am also told they did this to a previous tenant who broke a lamp and the tenant had to replace both lamps.

Stayed: April 2016, travelled with family
Review collected in partnership with this hotel
1  Thank benmV3540EE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Front Office Manager at Commonage Villas, responded to this reviewResponded 5 May 2016

Thank you for sharing your positive comments regarding the Commonage Villas benmV3540EE.

In regards to our terms and conditions, which all guests must agree to upon booking, it is clearly stated that any wilful damage caused by guests will be at the guest’s expense to repair/replace. In this instance the damage was caused by a child etching his name into a high quality soft leather headboard. This specific headboard is part of a pair, (as were the lamps you mentioned) which can be configured as either a super king double bed or 2 single beds, so understandably if one side needs to be replaced so must the other for the pair to match when configured as a double.
 
We, as the property managers are entirely responsible for looking after these luxury Villas on behalf of individual owners and ensuring that any damage is accounted for and repaired at the expense of whomever is responsible. Written in Staysouth’s terms and conditions is a recommendation that guests hold travel insurance to protect against change in travel plans and to provide cover for any accidental damage caused to the property.  Although, we do not believe travel insurance would cover “wilful damage”, guests have successfully claimed on accidental breakages in the past.

In this case; after accepting responsibility you ( the guest) tried to negotiate to pay for the repairs (and promised to post a favourable TripAdvisor review), but ONLY on the condition of receiving 2 free nights in the future - essentially counteracting the repairs charge which is unacceptable. Staysouth does not charge a bond for these high value properties and we rely on the integrity and care of guests to post accurate and honest statements on TripAdvisor.
 
As always we appreciate any feedback our guests give us as this enables us to improve and update our services where required.
 
Kind Regards,
THE TEAM AT STAYSOUTH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2016

Located on a hill with great view of the lake and town. Spacious, beautifully furnished and very comfortable accommodation. Well-equipped kitchen. Very close to the town centre; free return trip by taxi a welcome bonus.

Stayed: March 2016, travelled with family
Review collected in partnership with this hotel
Thank 630zaharh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 26 April 2016

Thank you for taking the time to write this lovely review 630zaharh. We are so happy to hear that you enjoyed the Villas and their convenient location. The return taxi chits are certainly a bonus for the return walk home.

We hope you will keep us in mind when booking your next Queenstown holiday.

Kind Regards
THE TEAM AT STAYSOUTH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2016

Gorgeous view of Queenstown by day and night. Spacious, luxurious and beautiful interiors. Conveniently located, minutes walk to main street down the hill. Management was good and responsive. Highly recommended.

Stayed: December 2015, travelled with family
Review collected in partnership with this hotel
Thank waiming c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 26 April 2016

Thank you for sharing your positive experience with us Waiming. Wonderful to hear you had a comfortable stay in your Villa and appreciated the convenient location. Thank you for your kind words regarding the responsive management, we do try to accommodate all guests’ requests where we can.

Kind Regards,
THE TEAM AT STAYSOUTH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2016

This was one of the nicest places that we have ever stayed!! The amenities were fabulous! Extremely clean and beautiful! The staff were amazing to deal with! We had our breakfast included so the house was filled with fresh breads, fruit, eggs, bacon, sausage, yogurts, granola and much much more!! If you get the opportunity to stay there, I would highly recommend it!!

Stayed: March 2016
Thank sherylb12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaysouthManager, Guest Relations Manager at Commonage Villas, responded to this reviewResponded 26 April 2016

We are thrilled to hear you had such a memorable stay with us Sherylb2016 and thank you for taking the time to share this review. Lovely to hear the positive comments regarding the staff and services we provide, we are constantly aiming to improve our services and love to hear when guests have such a positive experience. We are glad to hear you enjoyed the breakfast and all the local produce provided, it definitely takes the stress out of your holiday not having to worry about shopping!

We would love to welcome you back should you return to Queenstown.

Kind Regards,
THE TEAM AT STAYSOUTH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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