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Cushla M
Hamilton, New Zealand

Never would book here ever

1.0 of 5 bubblesReviewed 4 Jul 2022via mobile
They can't even manage their booking system. Booked directly on their website ahead of school holidays, thought unusual didn't receive email so few weeks out emailed them to follow up, luckily I had screen shot of my booking confirmation. Got this incredibly unhelpful email back from them.

"Your booking is under over booked not to sure website fault or our motel mate.

Sadly we need to cancel your booking as we have no available room for you."

Who refers to a member of the public they've just completely mucked around as mate?

No reply to ask to talk to them no response to calls made. Completely useless.
Date of stay: July 2022
Trip type: Travelled with family
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All reviews quiet street steep hill close to town minute walk self catering stayed for nights large bathroom would stay here again location is great motel unit accommodation kitchen laundry dryer lake
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13 - 18 of 550 reviews
Reviewed 5 January 2022

I stayed in a spacious and simple one bedroom unit, just a few minutes walk from the bustle of Queenstown central and yet on a really quiet street.

The unit was spotlessly clean and came with everything I needed for basic self-catering. The breakfast supplies (bread, jams, juice, yoghurts) and snacks (muffins, muesli bars) were a delightful surprise and set me up well for days of walking in the mountains.

This isn't the flashiest place in Queenstown but is in a super-convenient location, had everything I needed for a 3 night stay and was really good value for money.

Date of stay: January 2022
    • Value
    • Cleanliness
    • Service
Thank plumbob76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2021 via mobile

Exceeded all our expectations. We ended up staying an extra night at the last minute, and the staff were nothing but friendly and accomodating. Room was clean, linen was fresh and replenished daily. The breakfast baskets each morning were the absolute cherry on top! Would definitely stay here again and will recommend to others. :)

Date of stay: January 2021
Trip type: Travelled as a couple
Thank ully1501
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2020

Stayed here recently on trip with kids to Queenstown. The owners are very friendly & accommodating. The apartment was so clean & had everything we needed. Breakfast was delivered to the door each morning in a basket, basic but perfect.
Nice big shower, nice linen and spacious lounge area just perfect for our stay.

Date of stay: October 2020
Trip type: Travelled with family
Thank Papamoazena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2020

We stayed here for 4 nights as a family of 4. The Amity exceeded my expectations, it was tidy, super warm (there had just been snow), breakfast items were provided and an unexpected bonus.
The apartments are walking distance to town but there is no road noise as they are one street back from the main street. We would definitely stay here again. Thanks for a comfortable stay.

Date of stay: October 2020
2  Thank Anna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oniel Handa, Guest Services / Front Office at Amity Serviced Apartments, responded to this reviewResponded 6 October 2020

Thanks for taking your time out and posting a great review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2020

I was so pleased we chose to stay at Amity. From the moment I phoned to make the reservation the service was so friendly and informative. We arrived very early and didn’t expect to be able to check in, but you made our apartment a priority and we were able to. The two bedroom apartment was impeccably clean and beds were comfy. Having a tv in the master bedroom was a lovely addition. We were fortunate to get a big dumping of spring snow and you wouldn’t have known as the apartment was so warm. Amity don’t make a big deal out of the breakfast they supply - so we weren’t expecting much, but we were quite frankly overwhelmed. A basket full of bread for toasting, jams, yoghurt, muffins, muesli bars and fruit juice - all included in the tariff. And might I add that for the two bedroom apartment, just a walk down the hill to QT central was the cheapest around. The apartment was basic in appearance, but more than ample, and the service and breakfast exceeded our expectations. I wouldn’t hesitate recommending Amity Apartments and will certainly stay there again. Thank you once again for your hospitality.

Room tip: If you're looking for the best price, phone or contact Amity directly and they will beat any Booking.com or other price.
Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
Thank JennyTripnAround
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oniel Handa, Guest Services / Front Office at Amity Serviced Apartments, responded to this reviewResponded 4 October 2020

Hello Jenny,

Thanks for taking your time out to write this lovely review, it certainly helps us to keep the standards high.

Many thanks again.

Best Regards

AMITY Queenstown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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