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Milford Sound Cruise - RealNZ
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9 - 14 of 2,506 reviews
Reviewed 4 May 2024

Our driver "Potato Paulie" made the long journey worse. Other reviewers say their driver knew when to stop talking. Paulie did not. He gave a never ending dull commentary which sounded like it came from a recording. Even when we saw his mouth move and his hands gesture it sounded canned. Jokes were stale. He could recite facts but he did not have people skills. He was short from the beginning and would scold people who were talking while he was talking. It's about the guests, not about you Potato Paulie. After 25 years on the job it's time to do something different.

Date of experience: April 2024
Thank Juliet Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RealNZ_Aotearoa, Guest Relations Manager at RealNZ, responded to this reviewResponded 7 May 2024

Thank you for taking the time to share your feedback with us. We're sorry to hear that our drivers commentary did not meet your expectations. While we understand that preferences vary, we aim to strike a balance between commentary and quiet time. We'll review our approach to ensure it aligns with the majority of our guests' preferences. Thank you for bringing this matter to our attention, we appreciate your honesty and hope to have the opportunity to regain your trust in the future.

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Reviewed 3 May 2024

Very well organized. The bus was comfortable and the glass ceiling a bonus for high mountain views. It was a bit of a squeeze though and not much space for a bag/ backpack.( If you are a larger build I'd recommend having a conversation with them before you book to ensure you will be comfortable). Our driver, Brian, was great fun and informative. We made several stops for photos on the way. The boat trip was wonderful and thecaptain/ guide friendly and informative. It was a beautiful sunny day but very cold out on the deck so dress warmly! We very much enjoyed the whole experience and definitely recommend it. We were on the Sovereign.

Date of experience: April 2024
Thank Fiona H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RealNZ_Aotearoa, Guest Relations Manager at RealNZ, responded to this reviewResponded 7 May 2024


Thank you for sharing your positive experience at Milford Sound onboard The Sovereign! We're delighted to hear that you had a great time with Brian and that he provided both fun and informative commentary throughout the journey. It's great that you enjoyed the boat trip as well, with our friendly and informative nature guide enhancing the experience.

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Reviewed 2 May 2024

This was the best excursion my husband and I have ever went on. We absolutely loved the whole excursion - from the coach bus ride to the cruise - the whole experience was unforgettable. Luke, our coach bus driver was amazing! Not only was he a great driver (especially with all the long winding roads and a super long drive to get to Milford Sound from Queenstown), he gave great, interesting and helpful commentary along the drive. He also knew when not to talk to give us some time to rest and snooze. The coach bus also had large windows and windows at the top to allow us to see those beautiful views. The cruise at Milford Sound was spectacular! So many waterfalls and the views were breathtaking. I highly recommend booking a Milford Sound Cruise with RealNZ!

Date of experience: April 2024
Thank Shirley N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RealNZ_Aotearoa, Guest Relations Manager at RealNZ, responded to this reviewResponded 7 May 2024

Thank you so much for your glowing review! We're absolutely thrilled to hear that your excursion to Milford Sound with us was the best you and your husband have ever been on. We're delighted to hear that Luke played a significant role in making your journey enjoyable. Providing informative and engaging commentary while also knowing when to give passengers some quiet time is something we strive for, and we're glad to hear that Luke excelled in this aspect. We'll be sure to pass along your kind words to him! We're honored that you highly recommend booking a Milford Sound Cruise with us, and we truly appreciate your recommendation.


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Reviewed 1 May 2024

The bus ride from Queenstown to Milford Sound was long but great because of both the scenery and Peanut the driver’s commentary. Peanut was informative and engaging. The Sound is magnificent.

Date of experience: March 2024
Thank 697rebekahb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RealNZ_Aotearoa, Guest Relations Manager at RealNZ, responded to this reviewResponded 7 May 2024

Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the bus ride from Queenstown to Milford Sound, despite its length, and that Peanut made it even more enjoyable with his informative and engaging commentary. We'll be sure to pass along your kind words to Peanut! It's wonderful to hear that you found the scenery along the way to be great and that you were able to appreciate the magnificence of Milford Sound. We strive to provide memorable experiences for our guests, and we're delighted to hear that we succeeded with your trip.

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Reviewed 29 April 2024

Milford Sound is gorgeous, but getting there can be awful if you choose the wrong company, which is what we did with RealNZ!!!
Uncomfortable 10 hour bus ride: Seats are narrow, so good luck if you have long legs. No toilets either on board! And no space for a small backpack...
Poor time management! Our driver got to Milford Sound late and told us to run to our boat as it was leaving, which proved difficult as the quay is full of different groups trying to get on the right boat.
Never again!

Date of experience: March 2024
Thank ginsengNewYork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RealNZ_Aotearoa, Public Relations Manager at RealNZ, responded to this reviewResponded 7 May 2024


We're truly sorry to hear about your disappointing experience with us. Your feedback is deeply concerning, and we apologise for the discomfort and inconvenience you faced during your journey to Milford Sound. We appreciate your honesty and regret that we were not able to provide you with the exceptional experience that we strive for. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us as feedback@realnz.com. We value your feedback and hope to have the opportunity to regain your trust in the future.

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