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“Terrible service”
Review of Industry Cafe

Industry Cafe
Ranked #14 of 146 Restaurants in Invercargill
Description: After purchasing Industry in July 2018, head chef and owner Mark Heffer’s lifelong dream of owning and operating a cafe alongside his family and close friends was complete. With eight years experience as a chef with a passion for good food, that passion is now directed into bringing Invercargill the very best food and drinks possible. We want dining with us at Industry to be an experience, not just a meal.
Restaurant details
Description: After purchasing Industry in July 2018, head chef and owner Mark Heffer’s lifelong dream of owning and operating a cafe alongside his family and close friends was complete. With eight years experience as a chef with a passion for good food, that passion is now directed into bringing Invercargill the very best food and drinks possible. We want dining with us at Industry to be an experience, not just a meal.
Reviewed 15 October 2020 via mobile

I visited Industry for a late lunch on the way to the airport. After ordering a chicken filo, I sat down and patiently waited with my order number. After 30 minutes, I asked how much longer my order would take. The staff initially said they had no record of my order, but with my insistence finally found my order on their computer. They then advised me that they no longer had any chicken filo and offered me a cake instead! At that stage I needed to leave to catch my flight and didn’t think a cake was a suitable lunch (they had sold all of their other lunch food during my 30 minute wait), so I asked for a refund and left. A complete waste of time, resulting in me catching a flight without lunch.
I strongly suggest you avoid Industry at all costs. The cafe called “The Batch” down the road has much better service, better looking food and a much nicer interior. Go there instead.

Date of visit: October 2020
1  Thank Southerncrossflyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IndustryCafeNZ, Owner at Industry Cafe, responded to this reviewResponded 16 October 2020

Hi there,

I'm very sorry to here your dining experience with us wasn't a pleasant one.

From what we could tell there was a problem with our till and your docket didn't print out in the kitchen. Im awfully sorry about how this was all handled i informed my staff to offer you a full refund, aswell as something on the house to take with you for your troubles.

If you would like to get in contact with us I would be more than happy to send you a voucher so we can show you this is not a usual occurrence for us.

Mark


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (92)
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15 - 19 of 92 reviews

Reviewed 21 September 2020

Early flight into Invercargill . Remembered Industry from the last trip. Fantastic breakfast, good coffee and great service

Date of visit: September 2020
Thank H7354SAianw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Industry Cafe, Owner at Industry Cafe, responded to this reviewResponded 17 April 2023

Thanks very much for the review and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2020 via mobile

We visited for lunch 10 September 2020, 3 of us.
Food very nice, and coffee also good.
However the service was the closest to “Faulty Towers” I have seen for years, a complete shambles.
Four times we had to ask for water before it arrived. Waitress completely unfazed and informed us she had forgotten our request.
It seemed to us that there was no one in charge and all the waitresses were doing their own thing in a haphazard way.
Won’t be back I’m afraid.

Date of visit: September 2020
Thank Explorer747143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IndustryCafeNZ, Owner at Industry Cafe, responded to this reviewResponded 13 September 2020

Hi there

Thanks for your review and feedback, as im sure you are aware everywhere is struggling currently to keep up with all the regulations set out by the government to keep people safe in hospitality. Our front of house staff are having to juggle multiple tables at a time, and being that you are only aloud 1 person to seat, take the order, run the meals and take payments it is sometimes easy to forget a request unfortunately. We hope that you understand that this is trying times for us and we hope you will give us another chance when we are back to normal.
P.s we love your faulty towers reference and next time you come in we will make sure that Manuel is not serving you 😂

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Reviewed 5 September 2020 via mobile

Love this cafe! Food is always great service is always great and it has a great atmosphere about it. Wish it opened at weekends but love how much they respect their staff and how important weekends are for people. Manage to get here every month or so whenever I can wrangle a visit it is my first choice. Keep up the great work, looking forward to Friday nights happening again.

Date of visit: June 2020
Thank aanon1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Industry Cafe, Owner at Industry Cafe, responded to this reviewResponded 17 April 2023

Thanks heaps for the review and it is a breath of fresh air for someone to understand why we shut weekends.

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Reviewed 28 August 2020 via mobile

First time visit.. super friendly staff, interesting brunch & lunch menu ... looks tempting and top coffee hit

Date of visit: August 2020
1  Thank Red S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Industry Cafe, Owner at Industry Cafe, responded to this reviewResponded 17 April 2023

Thanks very much for your review, we pride ourselves on being super friendly so we are happy to get this feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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