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Rebecca R
NZ

So comfy, close to attractions and warm hospitality.

5.0 of 5 bubblesReviewed 25 Feb 2024
Lovely spacious room, very clean (commending the housekeeping staff!)
Our king bed was SOOOOO comfy not to mention the amazing views over the city / harbour. Room service staff very efficient and friendly.
It was so close to everything we wanted in the city.
Would DEFINITELY come back to stay.
Date of stay: February 2024
Room Tip: Room service staff happy to provide non diary milk for your coffee if you ask.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this review
Responded 11 Mar 2024
Dear Guest,

Thank you taking the time to give us a lovely review. Really appreciate that the team efforts are highlighted.

Thanks,
Sagar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,012)
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Reviewed 20 February 2024 via mobile

Clean comfortable rooms and a central location. Everything you need is provided in the rooms safe fridge wine glasses cups tea coffee (including a decent coffee bag!) WiFi is great. Location is perfect for everything in the centre with loads of bars and restaurants nearby. There was plenty of parking available at the sister hotel a 5 minute walk away and we were able to unload our car with cases etc. then drive to the other hotel to park. All staff were so friendly and helpful. Highly recommend.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank poroger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 21 February 2024

Dear Guest,

Thank you for your time and leaving us a lovely review.

Furthermore, it is good to hear that the team was able to provide you with a great customer service experience. We also appreciate you highlighting the amenities provided.

Hope to see you again in the future.

Thanks,
Sagar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

Nice big room and comfy bed. Nice room service staff. Carpet has no underlay which was wierd, no ice tray in fridge freezer, and rooms felt a bit"stuffy" but ok. Got ripped off when booking on line instead of direct at reception ( $160) and manager offered no sweetner.. not even breakfast. Overall, good location but would go elswhere for a better deal.

Room tip: A bit tired ... could do with a spruce up.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Jack L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 15 February 2024

Kia Ora,

Firstly, thank you for staying with us. Apologies as the service and amenities were short of your expectations.

We ask every guest to contact the hotel directly for bookings as if booked online we are unable to change prices.

Thank you,
Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2024

I can only apologise for this review but we were very disappointed with our room. Firstly there are 2 Scenic hotels not far from each other font get caught out. Reception staff friendly enough and to start the hotel seemed fine u til we got into the room. A dark and unwelcoming room which was in need of modernising. It had the feel of an office that had been converted into a bedroom. The bathroom was a disability room and was cleanish, but not the most welcoming. The duvet was filthy which wasn't noticed until our last day and looked to have blood stains on it. The room had coffee making facilities, ironing board etc. There is a gym, restaurant and guest lsundry. The cleaning staff were great, the hotel is central and on a main bus route. Overall for a superior run of house room it was not and we wouldnt stay here again

Room tip: Check your bedding
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Darren W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 12 February 2024

Kia Ora,
Firstly, please accept my sincere apologies as the team has let you down. Apologies as the room was not satisfactory and I hope that you reached out to the team during your stay to see if they could have offered you a resolution. Sad to hear that the duvet was not clean; I will get this message passed on to our housekeeping manager to investigate further.
Regards,
Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2024 via mobile

Great hotel, very helpful staff. Only disappointment was inability to do at 12pm check out. They did however let us have 11am checkout. Otherwise everything was fine. the room was nice. Great views. Beds changed daily. Great location and useful parking under hotel.

Date of stay: January 2024
Trip type: Travelled with family
Thank QueenstownTails
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 31 January 2024

Kia Ora,

Thank you for taking the time to leave us a review and highlighting the positives.

Sory to hear that you could not check-out at noon, but I hope the 11 a.m. checkout did not cause a big issue.

Hope to see you again soon.

regards,
Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024 via mobile

I'm a Tour Manager. The Staff went out of their way to assist me with more than a few things. They were polite, super helpful Staff, friendly and kind, and were always at the ready. The Chef was super amiable and facilitated our last minute requirements with good grace, making us all feel welcome. We'll done team.

Room tip: Great food at Bacchus. Try speights beer, book a seal and Albatros tour with Monarch Tours, Visit Olveston House and Larnarch Castle
Date of stay: January 2024
Trip type: Travelled on business
Thank Di D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 4 January 2024

Hi There,

Thank you for your time and feedback. Glad to hear that you enjoyed your stay.

Hope to see you again.

Thanks,
Sagar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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