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ken h

Dangerous

1.0 of 5 bubblesReviewed 11 Mar 2023
Hi, my name is Kathryn and at the moment (11/03/2023) I'm on holiday with my husband Ken. We are staying at the Scenic Hotel in Dunedin NZ. On arrival we found our room dirty(see pictures) but far more serious, I found the broken hairdryer had not had its safety test renewed since 2019. On complaining to reception, they moved us to another room. Here we found the hairdryer in bits and again it also was far out of date for its safety checks, as was an iron (see pictures) The bathroom was still not up to a suitable standard. How save is this hotel? what other safety checks have not been completed? I did complain to the manager but he wasn't very interested! You both have a duty of care for your customers and this hotel has failed.
Date of stay: March 2023
Trip type: Travelled as a couple
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DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this review
Responded 12 Mar 2023
Dear Kathryn, thank you for taking the time to leave a review. I believe you are staying at our sister property, however we will ensure to pass on your feedback to them so that they can rectify the issues raised.
Nga Mihi,
Kayla
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,013)
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Reviewed 11 March 2023

We booked into this property to stay while we were at a two day training course. We arrived after 3 hours of driving to be told there was no onsite parking available and we were to go to the public carpark around the corner. I am surprised this isn't a key question asked during the reservation process so that guests aren't caught like we were. The additional parking was $115 for the full two days, so that should be factored in when deciding about costs.

The room was OK, however I was surprised to come back at the end of the day to a towel on the floor of the bathroom however the bed was made. While I appreciated the lovely coffee bag, only one was provided each day.

The location is fantastic, however not enough to overcome the other issues. I will certainly be looking to other options when staying in the city again.

Date of stay: March 2023
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank FrequentFlier449833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 13 March 2023

Dear Guest, thank you for your feedback. We apologise for the issues surrounding you room cleanliness, we have passed this on to our housekeeping to look into & rectify.
Nga Mihi,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2023

the sonic Hotel is a hotel that could be better.

The staff was friendly and tried to be helpful, The lobby clean, the breakfast fine but not outstanding. Elevator service OK.

First of all there is NO air conditioning in the rooms and the rooms either face the street or the afternoon sun. It was a problem when we arrived but it is claimed it was unusually hot. Aside from that control of the rooms environment warm or cool would be a concern.

The public hallway on the floor we were in needed a renovation and the carpet was gray with dirt. The individual room were clean and orderly.

The hotel restaurant was OK but it seemed that only one of two was operating (although it appeared that there was another restaurant in the attached casino.

The location of the hotel was at the edge of the "downtown". The Octagon which is the center was 2 blocks away.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 13 March 2023

Dear John, thank you for your review. We believe that you stayed at our sister property, we will ensure to pass your feedback on to them so that they can rectify these issues for future.
Nga Mihi,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2023 via mobile

The location of the hotel is central to the octagon and the huge dining options available.
It was a quick check in and an easy check out the following morning. Staff were all welcoming and friendly.
Our breakfast was included and there was a good spread of choice.
The room itself was spacious. Our twin accommodation included two double beds that were comfortable.
The bathroom was of adequate size, good water pressure and soft towels.

Date of stay: February 2023
Trip type: Travelled with friends
1  Thank 619catherinep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Catherine, thank you for your review. We are delighted to hear that you enjoyed your stay with us.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2023 via mobile

Arrived to the most arrogant of Reception Staff. Every question we asked ie rooms close together, car parking etc her answer was NO & delivered with a smirk . Went to rooms which were comfortable but walls need an uplift of colour & light socket on wall was filthy. Hubby went to reception, met same Receptionist in lift on way down, showed her photo he had taken , she smirked again & answer was ‘Housekeeping Gone Home’ at this hubby told her ‘not my problem & it is going to be sorted - now’ ! Met my friend downstairs & immediately she said ‘I don’t like that receptionist, bad attitude. Problem sorted 2 free drinks . Loved loved Dunedin & staff everywhere were wonderful, helpful, happy but that one girl needs taking back to ‘training’ . Apart from initial problems, we were very happy ..

Room tip: Parking really really difficult , it’s a city & payment needed everywhere. Steep hills to climb if you leave on some streets
Date of stay: February 2023
Trip type: Travelled with friends
Thank LancashireYorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for your feedback. We are sorry to hear you had a negative experience with one of our staff members, we will be sure to follow this up & rectify this for future.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2023 via mobile

Comfy room with nice large queen sized bed. Great view over harbour. Good sized bathroom with complimentary bath stuff. Plenty of storage space. Easy walk to pubs and restaurants. Lovely town with lots to see, including Lanarch Castle and many other historic buildings.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank 596terryg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Terry, thank you for your feedback. We are thrilled that you enjoyed your stay with us.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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