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johnmorganaia
Granby, Connecticut

It could be better

3.0 of 5 bubblesReviewed 24 Feb 2023
the sonic Hotel is a hotel that could be better.

The staff was friendly and tried to be helpful, The lobby clean, the breakfast fine but not outstanding. Elevator service OK.

First of all there is NO air conditioning in the rooms and the rooms either face the street or the afternoon sun. It was a problem when we arrived but it is claimed it was unusually hot. Aside from that control of the rooms environment warm or cool would be a concern.

The public hallway on the floor we were in needed a renovation and the carpet was gray with dirt. The individual room were clean and orderly.

The hotel restaurant was OK but it seemed that only one of two was operating (although it appeared that there was another restaurant in the attached casino.

The location of the hotel was at the edge of the "downtown". The Octagon which is the center was 2 blocks away.
Date of stay: February 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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DCH Duty, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this review
Responded 12 Mar 2023
Dear John, thank you for your review. We believe that you stayed at our sister property, we will ensure to pass your feedback on to them so that they can rectify these issues for future.
Nga Mihi,
Kayla
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,013)
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Reviewed 20 February 2023 via mobile

The location of the hotel is central to the octagon and the huge dining options available.
It was a quick check in and an easy check out the following morning. Staff were all welcoming and friendly.
Our breakfast was included and there was a good spread of choice.
The room itself was spacious. Our twin accommodation included two double beds that were comfortable.
The bathroom was of adequate size, good water pressure and soft towels.

Date of stay: February 2023
Trip type: Travelled with friends
1  Thank 619catherinep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Catherine, thank you for your review. We are delighted to hear that you enjoyed your stay with us.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2023 via mobile

Arrived to the most arrogant of Reception Staff. Every question we asked ie rooms close together, car parking etc her answer was NO & delivered with a smirk . Went to rooms which were comfortable but walls need an uplift of colour & light socket on wall was filthy. Hubby went to reception, met same Receptionist in lift on way down, showed her photo he had taken , she smirked again & answer was ‘Housekeeping Gone Home’ at this hubby told her ‘not my problem & it is going to be sorted - now’ ! Met my friend downstairs & immediately she said ‘I don’t like that receptionist, bad attitude. Problem sorted 2 free drinks . Loved loved Dunedin & staff everywhere were wonderful, helpful, happy but that one girl needs taking back to ‘training’ . Apart from initial problems, we were very happy ..

Room tip: Parking really really difficult , it’s a city & payment needed everywhere. Steep hills to climb if you leave on some streets
Date of stay: February 2023
Trip type: Travelled with friends
Thank LancashireYorkshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for your feedback. We are sorry to hear you had a negative experience with one of our staff members, we will be sure to follow this up & rectify this for future.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2023 via mobile

Comfy room with nice large queen sized bed. Great view over harbour. Good sized bathroom with complimentary bath stuff. Plenty of storage space. Easy walk to pubs and restaurants. Lovely town with lots to see, including Lanarch Castle and many other historic buildings.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank 596terryg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Terry, thank you for your feedback. We are thrilled that you enjoyed your stay with us.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2023

Very centrally located. Parking might be a problem - you can book parking at the hotel in advance - and that is a good idea - we had to park another place.
Rooms fine, bathrooms OK - no noise at your room.
Breakfast is buffet style - and is acceptable.

Date of stay: February 2023
    • Value
    • Rooms
    • Service
Thank Roar M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for your review. We are glad that you enjoyed our location.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2023

I was room 715, AC, spacious, study table for my computer gear, dinner table, lighting, comfortable, spent 3 nights. down in Dunedin on Business. All amenities within. WIFI was easy and unlimited. I had swordfish one night and rump steak with mushroom sauce two nights, so delicous. All the staff were friendly, courteous, helpful and professional. Attired regal standard.I had an amazing conversation with one of the wait staff who is studying neuroscience psychology, my back ground is forensic psychology. Breakfast was declicous, cooked for 3 mornings. Overweight now, jogging it off. Thanks Scenic Hotel. I'm from the North Island.

Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Missyormsby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us & we hope to welcome you back in the future.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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