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barbara
Whalley, United Kingdom

Perfect position in Dunedin

4.0 of 5 bubblesReviewed 19 Feb 2023via mobile
Arrived to the most arrogant of Reception Staff. Every question we asked ie rooms close together, car parking etc her answer was NO & delivered with a smirk . Went to rooms which were comfortable but walls need an uplift of colour & light socket on wall was filthy. Hubby went to reception, met same Receptionist in lift on way down, showed her photo he had taken , she smirked again & answer was ‘Housekeeping Gone Home’ at this hubby told her ‘not my problem & it is going to be sorted - now’ ! Met my friend downstairs & immediately she said ‘I don’t like that receptionist, bad attitude. Problem sorted 2 free drinks . Loved loved Dunedin & staff everywhere were wonderful, helpful, happy but that one girl needs taking back to ‘training’ . Apart from initial problems, we were very happy ..
Date of stay: February 2023
Room Tip: Parking really really difficult , it’s a city & payment needed everywhere. Steep hills to climb...
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this review
Responded 21 Feb 2023
Dear Guest, thank you for your feedback. We are sorry to hear you had a negative experience with one of our staff members, we will be sure to follow this up & rectify this for future.
Kind Regards,
Kayla
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,013)
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Reviewed 19 February 2023 via mobile

Comfy room with nice large queen sized bed. Great view over harbour. Good sized bathroom with complimentary bath stuff. Plenty of storage space. Easy walk to pubs and restaurants. Lovely town with lots to see, including Lanarch Castle and many other historic buildings.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank 596terryg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Terry, thank you for your feedback. We are thrilled that you enjoyed your stay with us.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2023

Very centrally located. Parking might be a problem - you can book parking at the hotel in advance - and that is a good idea - we had to park another place.
Rooms fine, bathrooms OK - no noise at your room.
Breakfast is buffet style - and is acceptable.

Date of stay: February 2023
    • Value
    • Rooms
    • Service
Thank Roar M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for your review. We are glad that you enjoyed our location.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2023

I was room 715, AC, spacious, study table for my computer gear, dinner table, lighting, comfortable, spent 3 nights. down in Dunedin on Business. All amenities within. WIFI was easy and unlimited. I had swordfish one night and rump steak with mushroom sauce two nights, so delicous. All the staff were friendly, courteous, helpful and professional. Attired regal standard.I had an amazing conversation with one of the wait staff who is studying neuroscience psychology, my back ground is forensic psychology. Breakfast was declicous, cooked for 3 mornings. Overweight now, jogging it off. Thanks Scenic Hotel. I'm from the North Island.

Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Missyormsby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us & we hope to welcome you back in the future.
Kind Regards,
Kayla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2023

I stayed in a large, clean room with air conditioning. Front desk staff was friendly and helpful. The bed was comfortable. The restaurant was not open during the visit. Convenient location to walk around the city.

Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Quest64680629219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 10 January 2023

Hi,
Thank you for taking the time to leave a review of your stay! We're extremely glad you enjoyed your time with us, and we apologize about the restaurant. We run the restaurant on reduced hours during the holiday period, so we apologize for that.

We hope to see you again!

Ngā Mihi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2023 via mobile

Great Location for the Octagon New Year’s party. Clean rooms, great service, but the dinner menu was very blan. Our Sordfish was delicious but boiled potato and broccoli on a tomato sauce base was very average. Menu needs updated with a little more improvement and imagination

Date of stay: December 2022
Trip type: Travelled with friends
Thank Birssroad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Scenic Hotel Dunedin City, responded to this reviewResponded 22 February 2023

Dear Guest, thank you for your review. We are glad to hear that you enjoyed our location. Thank you for your feedback on our dinner menu, we will be sure to take this onboard for future updates.

Kind Regards,
Kayla
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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