My parents and I did this tour and we loved the small bus experience from Dunedin to when we met the Kiwi Experience Milford Explorer which was a large bus filled with college age kids. The trip to Milford sound was great but the bus experience was not as pleasant for my parents. That portion was definitely geared to a younger crowd with the music and movies that were shown. I didn't enjoy it as much simply because I do not like being on large bus tours. If it had all been small bus, I'd give the entire trip a 5.
Back to the smaller bus portion - this was just great. The stops were great. My dad took on all the mini-hikes while my mom found some of them to be a bit much (but she is not much of a walker). But she had a good time as well. The bus offers flexibility to allow you to pause your tour and stay along the stops on the way and pick you up in a day or two based upon your preference which was a great option. I'd definitely travel with them again.
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