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Remmy5
Sheffield, United Kingdom

Very good

4.0 of 5 bubblesReviewed 4 Apr 2023
Motel is on the main road into Dunedin, so easy to find and convenient.
Our room was clean, spacious and well equipped. Our room had its own allocated parking space outside on a quiet lane at the side of the motel, so no noise from the main road.
Motel owner was friendly and efficient at check in and offered us helpful advice about eating out (little choice on a Monday evening) and also suggestions about our route for the next day.
Good value. Highly recommend.
Date of stay: March 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (150)
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Traveller rating
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All reviews room was clean ground floor unit university area one way system an extended stay helpful advice staff were friendly and helpful off street parking handy location an easy walk visit dunedin car park great place to stay allie motel noise units
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Reviewed 18 February 2023

This motel offers good flexibility for cancellations which was our biggest deciding factor in staying there as we were travelling down for my hospital treatment and needed to be able to stay somewhere we could tweak the dates to stay if for some reason the hospital postponed the treatment start.

At this point All seemed to be well in terms of the service we received over the phone during the booking process, we booked asking for very specific requirements for our rooms and we felt at the time of booking the understanding of these needs by the host seemed to be all very good and understood. We also rung the day before we arrived just to clarify that our rooms were as requested still and reminded we had very specific needs due to medical and health reasons and again we were reassured that all was as requested.

Well we got a real shock fast when we arrived at the motel and found that none of our booking requirements had been met at all for either my parents room or for ours. :(

We had requested the wheelchair accessible room for my parents, and second a ground floor unit for us.

.We had asked that our room was placed downstairs near to my parents who were to be in the wheelchair unit as I have 2 autistic children , and suffer a brain tumour (reason I was there for treatment and had my parents there to help) and my mobility for stairs/seizures at random times makes it extremely agonising to navigate stairs let alone dealing with the special needs children who have very little danger understanding with heights so it was so anxiety inducing at a time that was already very scary for me to find that we had been placed in an upstairs unit . My parents were also NOT placed in the wheelchair room, and my disabled mother had to climb steps and not be able to use her wheelchair at all for 3 nights - this is hideous for someone who is a full time wheelchair user!!!!. She was not able to come up and help me with my children overnight as it was needed as she couldn't access our room! How does this happen? It actually really sucked for us all. The host was unable to rectify this situation because the motel was full, and we ended up having to make do. I don't feel like our needs were listened to or met at all and I was very frustrated at the situation and lack of help given when we were explicit on our needs when first booking, especially with also being proactive to call the day before to ensure our booking requests were being upheld. When people request certain things, either tell them you can't meet those requests or actually listen and ensure those requests are followed through when promised.

There were an elderly couple in the wheelchair room, so why didn't they either tell us or them at the time of booking (whoever tried to book it last) that the wheelchair room wasn't available? I couldn't believe it. It left us feeling like they had taken our booking knowing they couldn't fullfill the requirements and hoped that it would be ok? well it wasn't ok. It made our stay tricky.

In terms of the rooms, they were actually very nice, clean and tidy. I can't fault the rooms. I just left feeling very unimpressed with the service and lack of care. We are back down a few times for treatment so a good experience could have been repeat custom from us had they got it right, or made it right. Sadly we will not be booking again.

Please pay attention to your customers needs when they make them clear at the time of booking.

Date of stay: February 2023
    • Rooms
    • Cleanliness
    • Service
Thank 822gemmar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2023

Great location and greeted by very helpful friendly manager. Room was clean and modern, beds were huge and comfortable.

Location could be a little noisy, but you wouldn't have picked we were right in the middle of the university area, as we had a very quiet and peaceful stay

Date of stay: January 2023
    • Value
    • Location
    • Service
Thank Ben B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2022 via mobile

We absolutely love this place. Everytime we visit Dunedin, we always stay here. Fantastic friendly hosts and staff go that extra mile to make you feel so welcome, nothing is a bother! Units are very clean and comfortable. Thank you once again Allie & Lindsay for a perfect stay 😊

Date of stay: December 2022
Trip type: Travelled as a couple
Thank katz123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2022

I was welcomed to my stay at the Cable Court Motel by Allie, one of the managers. She had taken the effort to say my name, beautifully. That effort to connect with me as a person with an uncommon name- it really did blow me away. Thank you Allie for that moment of connection.
A wee few hours later, I managed to lock myself out on the balcony. I am quite physically awkward and could have tried to clamber down the balcony and walk around to my room. But this would involve risk! A looking ridiculous and possibility causing harm to my aging & already awkward body. I called the office for Allie to assist me in my plight! Possibly this has been the most hearty laughing with an accommodation manager ever! Again, thank you Allie for making my stay quite memorable!

The room was clean and spacious, just what I needed for my overnight stay in the city. I was competing with graduation ceremonies and got the last room based on the roadside. The offer of ear plugs was declined as I did have my own. They really have thought of everything!

I recommend staying here for the friendly and approachable staff & location to everything being a short distance away.

Room tip: Bring ear plugs if you have a preference or noise cancelling headphones! Plenty of storage for luggage Free off street parking!
Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 295hannahh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2022 via mobile

Tidy unit with spotless bathroom, comfy bed and decent curtains and blinds. Back from SH1 if you book some units. Friendly staff who made the effort to call us to let us know we left something. Will be back next month. Gardens are well maintained and you get proper milk.

Room tip: Book a room away from highway.
Date of stay: November 2022
Trip type: Travelled as a couple
Thank julienz123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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