WARNING: Please do not stay here during summer months. The AC is inadequate and noisy. I have stayed here prior and enjoyed the stay however these stays were during winter. We decided to stay here again prior to my husband's hospital operation, therefore needing a good night's rest. When we arrived I checked the AC as it had been a hot day and the night was going to be the same. To my dismay the AC is a portable unit ducted through the window. I started the AC, situated right next to the head of the bed. It was so loud and noisy I went straight to reception to ask how was I meant to sleep with such a noisy machine next to my head. The receptionist was very accommodating and offered us an upgrade to a one bedroom apartment with the AC unit situated in the living area. I reluctantly accepted this as I thought at least they were trying to resolve my complaint. However to keep the sleeping area cool enough to sleep I needed to keep the bedroom door open. The noise from the AC was terrible and the unit quite ineffective for the space. Both of us hardly slept leaving us no option but to check out one night earlier and book another hotel. I was declined a refund when I checked out, however was refunded my parking charge. There are plenty of other options available with built in, quiet air conditioning for the same, if not better price. Don't risk an unpleasant stay.
UPDATE: Hotel management emailed and have offered to refund our payment for one night. We'll done thanks.