My family and I arrived at 1am from a flight from overseas, well after the reception had closed. We advised that in our booked and received clear instructions on how to access the reception and our room.
It was seamless for us and we found our room to be a higher quality than we expected for a ver reasonable price. We had a 2 bedroom apartment. Room was very clean, modern and new.
As with many hotels in Christchurch next door seems to be a building site, but we have no issues with that knowing the sad recent history of this lovely town.
All in all, very happy with our choice to stay here.