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“Very unpleasant customer service experience”
Review of King of Snake

King of Snake
Ranked #34 of 1,226 Restaurants in Christchurch
Cuisines: Asian, Malaysian, Thai
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Breakfast, Dinner, After-hours, Reservations
Description: King of Snake offers the best of Euro-Asian cuisine in a stunning 5-star contemporary setting. Enjoy the panoramic view over Cashel Mall, the Bridge of Remembrance, and the willow tree lined banks of the Avon River. Whether you want a full a la carte dining experience, cocktails and nibbles at the bar or simply a cold beer on the deck, King of Snake is sure to delight.
Reviewed 3 February 2024 via mobile

Very unpleasant customer services. Try to book table for more than 10 people, called the phone number on the website several times, left message to call back. NO RESPONSE AT ALL.
Was wondering phone is working? Or wrong phone number on the website.

Shame King of snake can’t handle more than 10 people reservation!

Date of visit: February 2024
Thank Road17827016774
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monte Stirling, General Manager at King of Snake, responded to this reviewResponded 6 February 2024

Hi Ellen,

Thank you very much for the feedback, I'm really sorry to hear you feel that way about our customer service, this is the first time we've had this feedback, we do experience a very large volume of calls and work our way through 50+ voicemails a day, sometimes for whatever reason things get missed, such as we can't hear the message and the call cuts out or our voicemail box gets full. However, you are always more than welcome to email us at info@kingofsnake.co.nz, which we check every day and is usually the best way to book larger bookings.

We deal with large groups of 10+ most nights of the week so definitely happy to accommodate.
Please feel free to get in contact and we will get this sorted for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,174)
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17 - 21 of 1,174 reviews

Reviewed 18 January 2024 via mobile

Best food in NZ! Great personal and food was amazing. We asked for the signature courses and were recommended the eggplant and venison carpaccio. Both fantastic!

Date of visit: January 2024
1  Thank Janaduskova
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2024 via mobile

Roasted coconut spinach leaf - amazing as was the marinated yellow fin tuna. Penang beef curry beef cheeks delicious. Beautiful restaurant and fab cocktails. Would highly recommend.

Date of visit: January 2024
Thank Gill_Stott8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2024 via mobile

Average. Been wanting to go here for long time. We were lucky to get a seat at the bar as we didn't book. Cocktails were wonderful and it was fun to watch them being made too. The tofu in sauce was amazing, however the chicken wings were bland and the sticky wontons were the driest I gave ever had. I'm not sure what pastry or cooking method you are using but they were bad! Even the insides were dry. Certainly not sticky beef by any stretch of the imagination. I complained to 3 people and they all did nothing. One thing I noticed due to being close to the till was the amount of people who had added items on to their bill was alot. Im not sure if there is a pos issue or what but check your bill's folks, we had an extra meal added to our bill that we didn't order and I overheard at least 2 others with similar in the 1.5 hours or less we were there. Pretty poor service really. Only the mixologist was friendly.

Date of visit: January 2024
Thank pixienico
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2024 via mobile

Quality meal, good cocktails, very good wine. We were surprised by the different dishes that were included in the kings choice. Nice service, when in Christchurch really worth to spend an evening at the king of snake

Date of visit: January 2024
Thank 169philipv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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