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“A wholly inhospitable experience. ”
Review of King of Snake

King of Snake
Ranked #34 of 1,226 Restaurants in Christchurch
Cuisines: Asian, Malaysian, Thai
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: After-hours, Dinner, Breakfast, Reservations
Description: King of Snake offers the best of Euro-Asian cuisine in a stunning 5-star contemporary setting. Enjoy the panoramic view over Cashel Mall, the Bridge of Remembrance, and the willow tree lined banks of the Avon River. Whether you want a full a la carte dining experience, cocktails and nibbles at the bar or simply a cold beer on the deck, King of Snake is sure to delight.
Reviewed 30 November 2023

I won't go in to all the gory details, but this restaurant rests on the H word for its success: Hype-- when it should be Hospitality.

None of the latter was ever extended to us.

A few of many details: We were told twice in the first ten minutes that we were given 2 hours for dinner.
The service was extremely slow, and we watched the clock tick away.
Servers were almost sprinting through the restaurant with very intense, thumping music that was unrelenting. My husband and I, on a special vacation, could not carry on a conversation.

My main course was finally served, but before my husband's, making for the loss of a shared meal.

The food was mediocre. My neighborhood Thai restaurant does as well--for 1/3 the cost. And I get a welcoming and hospitable environment with them.

When we finally got a server's attention to bring our bill, they had to bring the ticket to us three times before the correct one was presented.

It was pouring heavy rain as we left, and we asked the doorman where we could wait for our taxi while out of the rain. He said flippantly, "Turn to the left and make a run for it. You'll be fine." My husband is 81. I'm not alot younger. This was impertinent and callous.

We felt devalued and rudely treated. Having waited so long, this was a disappointment-- and a personal embarrassment--to be treated in such a rough way.

Forget this place. It's not worth your time. You are certainly not worth theirs. Go to Bistro 50.

Date of visit: November 2023
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank IdahoTimber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (1,174)
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27 - 31 of 1,174 reviews

Reviewed 26 November 2023 via mobile

Probably the most mediocre experience since we arrived in New Zealand
Server seemed to avoid us as if we were an old boyfriend she didn’t want to see.
Had to chase her just to get a ginger beer
Food service was excruciatingly slow
Not sure why it took 15 minutes for a cold spinach wrap but the people seated after us got their full meal including fries before our cold entree came
Duck was quite good albeit sweet
Spinach wraps very ordinary
String beans undercooked. More like a raw dish
They doled out water as if it was a rare commodity.

At best average

We would have been better off in the food court below

Oh we were told we couldn’t sit outside because they were fully booked an hour later 50% of the tables outside unoccupied

Date of visit: November 2023
1  Thank tbchunter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2023 via mobile

Consistently good every single time!
Food is awesome.
Only thing would be the service is sometimes a bit hit and miss.
But all in all some of the best food in Christchurch!

Date of visit: November 2023
Thank IMEMMAJANE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2023 via mobile

A really good option for dinner , service was very good, and the food was top notch . I’d go as far as saying it was one the best Penang curries Ive ever had .
Would highly recommend for an Asian fusion dinner

Date of visit: October 2023
Thank SeanH3351
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2023

The food was disappointing for a restaurant of this calibre. Prawns were not cooked. Flavors were not palatable. Wines from supermarket brands. Overall a waste of money.

Date of visit: October 2023
    • Value
    • Atmosphere
    • Service
    • Food
Thank Explore67279336234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Warring Jnr, Owner at King of Snake, responded to this reviewResponded 25 October 2023

Dear Explore67279336234,

We are very shocked and surprised to see your review! Our last review before you was five stars and very detailed in their feedback.

We take all feedback from our customers very seriously and this review obviously concerns us! Can you please help us assess what could have possibly gone wrong here by providing the date and time of your booking?

We are confused by your comments on the wine list and also your comments around your experience of us in light of our “calibre”. We also note that this is your first contribution on trip advisor so you must have felt very motivated to provide this review. For that reason, we would really appreciate hearing more from you.

Please email us at manager@kingofsnake.co.nz and let us know when you were in and as much detail as possible. We would love the opportunity to understand what went wrong here and what we can do to put it right.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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