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John H
Christchurch, New Zealand

Drink and nibble

5.0 of 5 bubblesReviewed 28 May 2020via mobile
Only people in the bar area but staff attentive and great service.

Limited menu options given the situation post lockdown but all good.

If it's your local please support them like many other hospitality businesses they will need local support.
Date of stay: May 2020
Trip type: Travelled as a couple
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James Wilson, Other at Sudima Christchurch Airport, responded to this review
Responded 30 May 2020
Hi John
Thank you for your comments on TripAdvisor. It is always nice to hear positive feedback about our hotel and staff.

We appreciate you for supporting your local hospitality business.

We hope to grow our menu offering as our customer numbers grow.

Please visit again and enjoy our hospitality.
Kind regards,
James Wilson
Senior Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,197)
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62 - 67 of 2,197 reviews
Reviewed 31 March 2020

I want to give a huge thank you to all the staff at the Sudima airport. We stayed on 24/3/2020, the day before the lock down. When we arrived for check in they had safety measures in place to make you and them feel safe. After checking in the restaurant was closed but they did have a special menu in place that you could order and eat in your room, the same being said for breakfast. I was impressed with how the staff was handling the virus and in a calmly manner to make everyone else feel calm and relaxed during their stay. The room was spacious and clean with enough tv channels to keep us entertained. We stayed here before flying out and were able to just walk with our luggage to the airport to stretch before flying out.

Date of stay: March 2020
    • Location
    • Rooms
    • Service
Thank pyatt7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, Other at Sudima Christchurch Airport, responded to this reviewResponded 3 April 2020

Dear Pyatt7

Thank you for taking the time to provide feedback. It is always pleasing to hear positive feedback about the hotel and even more so now during these unprecedented times. I too agree that our staff have handled the entire situation around Covid-19 and lockdown extremely well.

Again I appreciate your feedback and we look forward to welcoming you back to our hotel one day in the future.

Take care and stay safe.
Kind regards,
James Wilson
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2020

Walking distance from airport, free shuttle bus to and from the airport or motorhome hire. Excellent staff who are more than capable to guide you. Walking distance to Woolworths, liquor, McDonalds, and other eateries.
Very clean and tidy Hotel.

Date of stay: September 2019
Thank candelstine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, Other at Sudima Christchurch Airport, responded to this reviewResponded 31 March 2020

Dear Cadelstine

Thank you for taking the time to place feedback on booking.com subsequent to your recent stay. It is pleasing to read positive feedback about the hotel and staff.

We look forward to welcome you back shall you visit our city in a near future.

Kind regards - James Wilson - Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2020

Really happy with our choice to stay at Sudima Hotel - really clean and very comfortable beds. Stayed twice, once when we flew out and the night before we flew out. Check in process was really easy, internet connection was great and free shuttle service is really easy to book. Didn't even have it planned as we were going to walk at 4am, and they offered it to us upon check out as if it wasn't an imposition. Great stay!

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank ShontelleF1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, Other at Sudima Christchurch Airport, responded to this reviewResponded 31 March 2020

Dear Shontelle

Thank you for taking the time to place feedback on booking.com subsequent to your recent stay. It is pleasing to read positive feedback about the hotel and our services.

We look forward to welcome you back shall you visit our city in a near future.

Kind regards - James Wilson - Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2020

Our spacious quiet upper floor Hotel room comprised two double beds which were very comfortable, and the modern bathroom was well equipped. However the shower dribbled from a great height over the bath, so it was difficult to wash my hair after a long day on the road. The toilet is behind the bathroom door, so take a torch to find it in at night to avoid tripping.
I was very disappointed with staff who served us dinner that night. They kept grabbing our plates before everyone at the table had finished, even when I specifically asked at least three staff to wait until we had all finished our meals. I left my knife and fork apart on the main plate, but was still accosted by staff at least twice, so I felt rushed and uncomfortable. This is a simple issue of training so I hope staff will take note.
There is 24 hours Reception and a free 24 hour shuttle to the Airport. The Airport is within walking distance if you have small luggage. The bus stop is right outside and goes to town every 20 mins. For some reason you need to buy a return ticket that only lasts 2 hours, so we ended up buying two!
We really enjoyed the Japanese Teppanyaki restaurant next-door, where you will also find a supermarket and other shops if you stay longer.

Room tip: Take a higher room. Eat outside the Hotel. We never heard any Airport noise.
Date of stay: March 2020
    • Value
    • Rooms
    • Service
2  Thank Helen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, Other at Sudima Christchurch Airport, responded to this reviewResponded 31 March 2020

Dear Champagne552014

Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay.

We appreciate receiving suggestions from our guests about how we can improve the overall guest experience. Rest assured we continuously work to improve the standard of our facilities and service.

We hope to be able to welcome you back the next time you visit Christchurch.

Kind regards - James Wilson - Executive Assistant Manager

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Reviewed 13 March 2020 via mobile

We only stayed one night, at the beginning of our 5 week touring holiday in New Zealand and our expectations of this airport hotel were not high as such places are often fairly dull. We were delighted by everything, from the warm and professional welcome at reception when we arrived in the evening off our flight from Brisbane to the helpful shuttle bus driver who took us back to the airport next morning to pick up our hire car. Food in the restaurant at dinner and breakfast was very good and our room was quiet and comfortable. This started our trip in the best possible way as we made our acquaintance with this great country.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank Peter W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, Other at Sudima Christchurch Airport, responded to this reviewResponded 17 March 2020

Dear Peter

Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. It is pleasing to read such positive feedback about the hotel and our airport transfer service.

We look forward to welcome you back shall you visit our city in a near future.

Kind regards - James Wilson - Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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