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DiandKevGoldCoast
Gold Coast, Australia

Improve the breakfast coffee and tea experience for top marks.

4.0 of 5 bubblesReviewed 4 weeks ago
This is a lovely hotel. The room and bathroom are way above average. I loved the underfloor and towel rail heating in the bathroom.
We had dinner twice here and both times the food and service were very good.
The only pitfall with this hotel is the breakfast. Each time we had breakfast the tea and coffee were lukewarm and not very pleasant. The coffee/tea pots set out on the table were not able to retain their heat and thus spoiled the whole breakfast experience. Such a shame since everything else about this hotel is wonderful.
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Bruce Garrett, General Manager at The George Christchurch, responded to this review
Responded 4 weeks ago
Dear DiandKevGoldCoast
While we are delighted to hear that overall you enjoyed a pleasant stay with us and particularly appreciated the comfort of and amenities in your room, we are very sorry your experience at breakfast in 50 Bistro was not consistent with what you encountered at dinner. Your feedback relating to our tea and coffee offering is appreciated and has been taken on board. Thank you for taking the time to post your review.

Kind regards

Simon Ruri
Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,034)
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Reviewed 4 weeks ago

Right next to a beautiful park. Our room was initially on the road and too noisy for me being a light sleeper but they moved us straight away to a quieter room. Very helpful and friendly staff. Good lunch although kids portions were very small.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marieblanch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024

We were greeted by Reception and Concierge employees who really cared about us as guests and did everything to make our experience perfect. In fact all the staff we met, from housekeeping to room service did everything to make our stay the best - and it was. The location is excellent, a quick walk to a Casino, a little longer walk to stretch our legs to the city center and all the restaurants and shopping. Comfortable bed, hot shower with good pressure, and all the amenities you could want.

Date of stay: March 2024
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank wpack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruce Garrett, General Manager at The George Christchurch, responded to this reviewResponded 5 April 2024

Dear wpack
We are thrilled to receive your kind words and to hear that it was the service you encountered from all our team from the moment you arrived that left such an impression on you. We are also pleased you appreciated the convenience of our location to nearby attractions and the comfort of and amenities in your room. We appreciate you taking the time to post your review.
Kind regards

Simon Ruri
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

We booked 2 rooms for 3 nights at The George mainly because of the location and the excellent reviews. As we traveled through New Zealand, people would ask where we would be staying in Christchurch and when we said, The George, they all said, that's where we would recommend. When we checked in, we were disappointed about the room location, so we went to the front desk to see if there was another option. They immediately went to work to accommodate us. Throughout our stay all of the staff that we came in contact with were top notch - front desk, concierge, housekeeping. This is a hotel that knows how to treat their guests.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank MichiganTess
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruce Garrett, General Manager at The George Christchurch, responded to this reviewResponded 5 April 2024

Dear MichiganTess
It is wonderful to hear your recent stay with us was such an enjoyable one and that we were able to meet all your expectations, especially after your initial disappointment with your room allocation. You have left us feeling exactly how we want all our guests to feel and we do hope we might have the opportunity to welcome you back on a future visit. Thank you for taking the time to post your review and share your feedback.
Kind regards

Simon Ruri
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

Everything from the welcome at reception, the appointments of our room, and dining at 50 Bistro were first class. The service was excellent. The wine selection was good. All of the elements of our dinners were well-prepared and delicious.

Date of stay: March 2024
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 913dana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024

This is a lovely hotel. The receptionist was really helpful and accommodating and gave us all the information we needed to make the most of our time in Christchurch. Good location, across from Hagley Park North and the Botanical Gardens. Also, very close to a tram stop. Delicious breakfast.

Date of stay: February 2024
  • Trip type: Travelled as a couple
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Thank Ballakatsi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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