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Reviewed 15 June 2021

Great location and hotel had lost of old time grandeur.
Beds were super comfortable and suite felt very luxurious and exceptionally clean.
Superb central location.
Listened to request and added 5 champagne flutes to room on arrival, which was a very thoughtful touch.

Advertised that as hiring the 3 bed suite that one person could have free parking. However, on arrival only option available was to pay $20 for valet parking. When questioning staff why this had changed , staff advised that $20 was only option. Nof apology that website is out if date or terms had changed since booking.

Not the best reception in small back room .
As there was no 'front desk' as a group we arrived and left at different times and there was no one to leave keys with or get keys back from easily.

Room tip: Cuits are large and each bedroom has separate bathrooms.
Date of stay: June 2021
Thank Carrie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Astrid Hay, General Manager at Heritage Christchurch, responded to this reviewResponded 15 June 2021

Dear Carrie T, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are pleased you found the suite very luxurious and clean, and location superb. We apologize for any inconvenience caused by the valet parking misunderstanding - as our website does not offer free parking, please do not hesitate to get in touch with me at biancah@heritagehotels.co.nz to discuss further. We are in process of moving the Reception from its current temporary place, and hope the new location would meet all of our guests' expectations. Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay

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Reviewed 24 May 2021

Had an AWESOME 2 level room c/w dishwasher, washing machine and dryer. It was better than my apartment I live in now! People were lovely. I think they had just moved into the old "Government Building", so the Reception/Office seemed to be in a broom cupboard. I'm sure that won't be permanent. Great location though, right next to the Cathedral. Great value for money!! $$$ :-)

Room tip: All rooms seems great but not all have a bath! My workmate didn't have a bath were as I did.
Date of stay: May 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank SJ_and_the_Bear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Astrid Hay, General Manager at Heritage Christchurch, responded to this reviewResponded 9 June 2021

Dear SJ_and_the_Bear, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are pleased you found the suite well appointed, staff lovely, and location great. Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay

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Reviewed 14 May 2021 via mobile

We are having a fantastic stay at the heritage.
The check in was easy and friendly with good instructions and easy parking with our pre booked valet parking at $15 day.
The apartment is clean and comfortable though a little dated but in saying that it was in good condition very spacious and good facilities.
The bed is comfortable but the first night we found the foam pillows very uncomfortable so requested feather pillows in the morning which were promptly delivered and made for a great sleep for the rest of the stay.
The kitchen is well equipped for a full meal or just toast for breakfast there is everything you may need.
Very central spot walking distance to bars and restaurants. Would highly recommend.

Date of stay: May 2021
Trip type: Travelled as a couple
2  Thank Steve265
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Astrid Hay, General Manager at Heritage Christchurch, responded to this reviewResponded 9 June 2021

Dear Steve265, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. It is wonderful to know that your check in experience was pleasant and easy, and you found the Suites comfortable and clean. We are happy that you found our pillow menu useful! Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay

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Reviewed 26 April 2021 via mobile

Customer service amazing, enjoyed valet parking, what a treat! And we could leave the car there long after checkout & go shopping not having to worry about rushing back to pay for parking. Super comfy bed. Loads of room, full kitchen, washing machine and dryer. Spa was huge, perfect temperature and pressure, my girl loved the pool. Only one suggestion = soundproof. Was a special treat for a single mum and her girl and we felt like royalty thank u

Room tip: Valet parking is $20 a night and worth it!
Date of stay: April 2021
Trip type: Travelled with family
Thank Roimata T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Astrid Hay, General Manager at Heritage Christchurch, responded to this reviewResponded 9 June 2021

Dear Roimata T, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are very happy to hear that you found our suites well appointed, with comfy beds and great customer service. Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay

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Reviewed 5 April 2021

The apartment was clean but there are little things that is making lit ook a bit "tired". The curtains in the lounge area weren't hanging properly and there was a bit of mould around the bath tub. We also found a bottle top on the floor in the lounge and there was a very sticky spot on the kitchen floor. I think a little more attention needs to go into the cleaning of the apartment.

Date of stay: April 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank 244Diane10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Astrid Hay, General Manager at Heritage Christchurch, responded to this reviewResponded 20 April 2021

Dear 244Diane10, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are pleased you found the suite spacious. We are disappointed that what you experienced in the suite failed our own very high standards of cleanliness, and will make sure to bring this to the Housekeeping Team's immediate attention! We do apologise for the inconvenience caused. Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay

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