Nachiket and Anna were very sweet to check in on us during the trip. It was lovely staying at the Chateau. The room was cozy and the garden view was amazing. We had a great time enjoying the facilities. The friendly receptionists warmed our hearts with the cookies 🍪 on arrival ♥️. Definitely love to come back for our next adventures!
The bath was amazing aswell as the robes and slippers too. Such good value for money and a really lovely hotel. Staff were attentive. Very large smart TV which was easy to set up. Would definitely come back. I didn’t eat at the restaurant so can’t comment on that.
Did not imagine how comfortable a bed can be! I enjoyed my stay as there were other options to do besides staying in bed. I am appreciative of the kind gesture you have put towards a little gift for my birthday celebration. Thank you to the team!
Very helpful, friendly staff
Location was convenient for city
Bed was comfortable, climate control good
Room was behind the lift shaft so there was some noise from that
Breakfast buffet was extensive and what I sampled was tasty
Body lotion dispenser did not dispense - needed refilling
We stayed two nights. Upon arrival our tv would not work so we had maintainace come and fix it then our air conditioning would only blow cold air so maintenance came after a time and fixed a regulator in the ceiling to get it to work. Within the hour it was blowing cold air again. I rang reception only to be told to wait on the line. Eventually after 17 minutes I hung up and about 30 minutes after that a man came to our room and fiddled with the temp Gaige then said to give it half an hour. It still did not work. By this stage I was needing my rest as I had come from hospital after surgery to recover enough to travel home. I just put more clothes on and slept. The next day we left our room at 8 am and turned on the green make up our room sign. We didn’t return back to our room until 1:30. Our room remained un serviced. The internet connection stopped working so I rang reception and asked what might be done to get internet. I explained that I was not able to leave my room as I was resting after surgery so needed instructions over the phone. The lady insisted that I go to reception for her to look at my device and was clear in saying that there was no other way to get internet other than going on the Hilton site as we had previously the evening before. So I was left without heating, without internet and with an in serviced room. The location is beautiful but your staff need some training in service and care. I have stayed in hotels all over the world on many occasions and find this one lacking. I left disappointed with my experience
