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Mark W
Bristol, United Kingdom

Excellent accommodation in Central Christchurch

5.0 of 5 bubblesReviewed 16 Apr 2024via mobile
Comfortable beds and good food. Can't fault the staff on service and it's an easy half hour walk into the city for shopping, attractions or food. Perfect position as its right next to a lovely park for a walk or run. The only downside is that the gym is small for the size of hotel.
Date of stay: April 2024
Room Tip: Parking availability is good.
Trip type: Travelled with family
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Reviews (1,725)
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9 - 14 of 1,725 reviews
Reviewed 16 April 2024

On top of the usual (cleanliness, security, friendliness) all of which were top notch, I also have 5 key things I look for.
Bed comfort ✅
Water pressure ✅✅
Full length mirror ✅
Real milk ❎
Coffee plunger ❎

Easy fixes to make it perfect for a busy business traveller like me

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Trail63405571602
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2024

Great stay excellent maybe next time we will request bathroom with walk in shower not one you have over the bath tub and a toilet with push button when you have arthritis it was painful pushing lever down. Will definitely tell others.
Thank you

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Flyer07711178547
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mather, Other at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 16 April 2024

Kia ora Flyer07711178547. Thanks for staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Please pass on our congratulations to your Granddaughter for her recent graduation! We hope to welcome you back again to the hotel when you next travel to Christchurch. Regards Kim - Operations Manager

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Reviewed 3 April 2024

1) the room and bed were excellent.
2) the bath is exceptional, but watch the pressure washing you get from the shower.
3) the staff is first rate
4) the pillows are too hard for our liking
5) the tv is worthless to an American or western viewers. Two Asian channels, NZ channels with a collection of game shows, old movies, and nature shows. The only ‘news’ outlet is pure propaganda from Al Jazeera.
6) we never enjoyed a warm meal off the breakfast bar. Everything was always on the cold side. We stayed 4 days.
The pastries were occasionally dry and unbeatable. The overall selection is excellent though.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mather, Other at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 16 April 2024

Ki ora keithj123. Thanks for staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thank you for taking the time to provide a review. I appreciate your kind comment about the team and will pass that on to them. It is good to see that you found the room and hotel comfortable. We are just undertaking a full replacement of all pillows at the hotel. I have passed on your constructive feedback about the breakfast offering to our Food and Beverage Management. We hope to welcome you back again in the future when you are in Christchurch. Regards Kim - Operations Manager

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Reviewed 3 April 2024

fab place.. v clean. service great esp the bar staff. a young woman who had a lovely cheery disposition . chicken skewer snack was v tasty. check in staff were really nice to deal with. the warm chocolate chip cookie on arrival was a lovely touch.

Date of stay: March 2024
Trip type: Travelled on business
Thank tina n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mather, Other at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 16 April 2024

Kia ora bustedblonde. Thanks for staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thank you so much for your kind comments about our team members, I will pass certainly pass this on to the team. I am glad that you like our welcome cookies, I tend to agree they are delicious! We hope to welcome you back to the hotel when you are next in Christchurch. Regards Kim - Operations Manager.

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Reviewed 25 March 2024

Excellent hotel! Staff were so friendly from check in and throughout the hotel. We dined at the restaurant and the meal couldn't be faulted and the service was exceptional. It was so refreshing to find staff with such a strong sense of customer service. The prices were also very reasonable. The gardens were beautiful. I would definitely recommend and return.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank djdebs2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kim Mather, Other at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 26 March 2024

Kia ora djdebs2014, Thanks for staying at Chateau on the Park Christchurch, a DoubleTree by Hilton. Thank you for your positive review about the team, I will share this with them. It's great to see that you enjoyed your experience in the restaurant. We do take great pride in our gardens and are glad you enjoyed them. We look forward to welcoming you back in the future. Regards Kim - Operations Manager

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