Do not be fooled by the somewhat dated exterior of this establishment. The service and quality of the accommodation, their staff and dining options fully outshines the outer. The food was delicious and those staff we had dealings with excelled. Would definitely look at Chateau on the Park should we be travelling this way again.
Cannot fault the service in this hotel and its very clear that the staff have been really thoughtfully trained across all facets of the business. After a skiing holiday where almost every business had lackluster service due to 'staffing issues' this hotel seemed well run, fully staffed and faultless. I can imagine that it is the way they treat their staff that has given them such a good retention rate in these strange post covid times. From check in to meals to the bar to seeing staff in the hallways - all our friendly and knowledgeable and nothing is a problem - we really thought this was some of the best service e have experienced and that is saying something as stay in Four Seasons Hotels etc abroad.
In terms of the actual hotel - yes, its dated but perfect for a family stay
Well done guys
The reception staff were very friendly and helpful. Check-in and check -out were easy and stress free. Only there for one night. The room was very spacious and the shower modern. There was also the option of a separate bath. Lovely grounds.
Dinner in the restaurant was delicious and care was taken with my dietary requirements.
Conveniently located near the CBD, parkland and short drive to Riccarton. Hotel food is great and reasonably priced, but there are also good options within walking distance. The immaculate gardens are a nice Christchurch touch. Rooms can be a long walk away so best check in first before unloading luggage.
The hotel is tucked away which makes it nice and quiet, but close to the city and beautiful walks in Hagley Park and the Botanical gardens.
Breakfast was well worth the add-on. The room was a great size and included bath robes and slippers which is always a great touch. The heating/aircon worked well although was a little rattley.
Only downside was issues with the internet- although the very helpful staff got me sorted out and once it was working it was fast enough to stream shows on Netflix.
The hotel could really do with an in house spa, that would have made it 5stars!
