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All reviews top floor covered walkway short walk to the terminal taking off short term parking corner suite floor overlooking departing early accor member modern design morning flight facilities are great christchurch airport welcome drink few issues south island holiday hire car
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Reviewed 25 November 2023

I have stayed at the airport Novotel once before as a quick overnight, and I found it somewhat special.
This time we decided to stay for 4 days. You may ask ask why stay at an airport hotel for so long? When your flight arrives in at midnight and your departing flight is 6 in the morning, it's a no brainer.
It's a 200 meter walk from the international arrivals hall.
The rooms are quite spacious but they have this weird sink arrangement to make the room look bigger. Not a fan. The fridge is a draw type, which means things don't fall out over the floor, great design. Plenty of hanging space but only 4 hangers. Great view over the airport and runway, no noise.
There is a well appointed gym on the mezzanine floor which again looks over the runway.
The front office staff are extremely accommodating, nothing was a bother. They even stored some smoke salmon in their fridges for me over night.
The restaurant on the 6th floor, again has a brilliant view over the main runway. Food was great although the service needed a little training.
I will be back.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Siggy996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, General Manager at Novotel Christchurch Airport, responded to this reviewResponded 7 December 2023

Kai Ora,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at the airport Novotel, especially on your second visit for a more extended stay.

It's fantastic that our hotel's proximity to the international arrivals hall, just a 200-meter walk, made it a convenient choice for your late-night arrival and early morning departure. We appreciate your detailed feedback on the room amenities, and we're glad to hear that the design, including the draw-type fridge.

We're also delighted that you had a positive experience with our front office staff, finding them extremely accommodating. It's great to know that they went the extra mile to store some smoked salmon for you overnight. We'll take note of your comments regarding the restaurant service for further improvement.

The fact that you enjoyed the gym on the mezzanine floor with its runway view is wonderful to hear, and we're glad you found the food in the restaurant to your liking.

We truly value your loyalty and look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like us to improve or tailor for your next visit, please feel free to let us know. Safe travels, and we can't wait to host you again!
Nga Mihi,
James Wilson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2023 via mobile

This hotel is steps away from the terminal. It was literally a 2 minute walk. The room was clean and so quiet. We were overlooking the airport side and it was fun to watch the planes. My biggest complaint was that the couch in the living area was rock hard. We were thankful for a soft bed.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Amy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, General Manager at Novotel Christchurch Airport, responded to this reviewResponded 7 December 2023

Kia Ora Amy,

Thank you for sharing your experience with us! We're delighted to hear that our hotel's proximity to the terminal made your stay exceptionally convenient, with just a 2-minute walk to your destination. It's wonderful to know that you found the room clean and enjoyed the tranquility despite being so close to the airport hustle.


We appreciate your feedback about the couch in the living area and apologise for any discomfort it may have caused. Your input is valuable to us, and we will certainly take it into consideration for future improvements. On a positive note, we're pleased that the comfortable bed provided a restful night's sleep, and that you had the added enjoyment of watching planes from your room.

We look forward to the opportunity to welcome you back and provide you with an even more enjoyable and comfortable experience during your next visit. Safe travels!
Nga Mihi,
James Wilson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2023 via mobile

Fantastic location just walk out of the Christchurch International Terminal and you are at the Novotel. Great staff, comfortable rooms, comfortable beds, great shower. Everything you need right at your fingertips. Super clean and warm

Date of stay: October 2023
Trip type: Travelled with family
Thank Navigate42160441557
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, General Manager at Novotel Christchurch Airport, responded to this reviewResponded 31 October 2023

Kia Ora

Thanks so much for leaving us such a great review! We're really glad you enjoyed your stay and found our bed and pillows to be so comfortable. It's true that the hotel is only a quick walk from the airport, making it super convenient for travelers like yourself. We also strive to make our rooms feel nice, clean, and well-appointed. On top of that, we try to offer guests amazing views from their breakfast tables.

We're thrilled you had such a pleasant experience with us. Thanks again for your feedback - we hope to see you back soon!

Nga Mihi,
James Wilson
Hotel Manager

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Reviewed 19 October 2023

We arrived at the hotel at 2am after our (delayed) flight allowed us to head for bed. A delightful woman opened the doors for us and a charming man quickly and efficiently confirmed our booking and handed us the keys. Fabulously located hotel meant that it was probably only about 10 minutes from leaving the terminal to pushing open the door to our room.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Susan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, General Manager at Novotel Christchurch Airport, responded to this reviewResponded 31 October 2023

Kia Ora Susan,

Thanks so much for your stay with us at Novotel Christchurch Airport and for taking the time to leave us a review. We're so pleased that you found our location convenient and that our team members were so helpful during check-in - it's great to hear about the good service that was provided. At Novotel, we strive to provide all of our guests with a comfortable and enjoyable stay, no matter how late their arrival time is. We hope you had a pleasant experience overall and look forward to having you back in the future!

Nga Mihi,
James Wilson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2023

I stayed with my family (wife and two boys, ages 9 and 12) for one night, right after landing in Christchurch.

The main benefit of the hotel is its proximity to the airport. You can exit the airport and walk to the hotel in a couple of minutes.

In addition to the location, the quality of the service was quite good and the breakfast was decent. It was clear that this is a professionally run ‘chain’ hotel.

I did however find the room to be cramped. This was especially true in my situation with four occupants. There was barely enough space to walk after factoring in our four luggage bags. The beds also seemed smaller than a queen size. This is the main reason why I knocked off a couple of stars in this review.

Overall, if your priority is proximity to the airport, then this hotel can definitely be considered.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank AI_Dhakan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Wilson, General Manager at Novotel Christchurch Airport, responded to this reviewResponded 31 October 2023

Kia Ora Al,
Thank you for taking the time to review your stay with us at Novotel Christchurch Airport. We are delighted to hear that the service and breakfast were of good quality and that you found our hotel convenient given its proximity to the airport. Our philosophy is to provide comfort for all of our guests and we apologize that you felt your room may have been a little cramped. We hope that this experience has not deterred you from staying with us in the future and welcome you back any time!

Nga Mihi,
James Wilson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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