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sally962014
Wellington, New Zealand

Zero customer service

1.0 of 5 bubblesReviewed 16 Feb 2023
We booked this hotel for two nights and two days before our travel our ferry crossing was cancelled. We rescheduled for a future date and contacted the hotel to request the new dates. After two failed calls, one where they said they would called back but did not do so, we received an email to say that we needed to pay for our original booking in full and they could accommodate us for the new nights but at a higher rate effectively charging us more than twice. We called and after a frustrating conversation we asked to speak with the manager. We were refused and the person hung up. Our experience feels very similar to captan10 above. I recommend choosing any hotel rather than this one. We had to reschedule 10 bookings across the Sth Island as a result of the ferry cancellation. This was the only one who behaved like this.
Date of stay: February 2023
1.0 of 5 bubblesService
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8 - 13 of 1,047 reviews
Reviewed 15 January 2023 via mobile

Nice and very clean hotel room. Small kitchen with microwave, toaster and kettle. Clean bathroom, towels and bed linen. Bed really comfortable. The heating system is working well. The host is extremely happy and helpful. We felt very welcome :-) It’s about 10 min walk to the center of Christchurch, and 1-5 min to the bus going to the airport.

Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank 737_vis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2022

My wife and I booked our room on Booking.com. We have booked 11 different properties for our NZ trip. Not one of the facilities gave us the run around this one did. We missed our flight thru no fault of our own. We called immediately to move our flights to different dates. We even told the hotel that we would be flexible based on what they had available., even if it meant an up charge for a different room. The person that answered the phone at the hotel said that they had availability to move our dates but he didn’t have the authority to do so.
He told us his manager would need to do that. We asked when we could speak the manager and he said the following day. The following day when we called, we were told that the manager was not in. All this runaround resulted in our losing the two days entirely instead of just moving them to slightly later. I am floored that they flat out don’t care about customer service at all. Beware the rigidity and lack of focus on the customer.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank captdan10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2022

Great quality fit out with very comfortable beds. Great location, a 10 minute work to the Square.
The unit had a heat pump, and a spa bath with a shower over.
Sky V and good parking.
Good sun
Accommodating Manager
We would stay here again when in ChCh

Date of stay: September 2022
    • Value
    • Cleanliness
    • Service
Thank Rick T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2022

We recently spent 3 nights at CentrePoint on Columbo Motel and were very pleased with the whole experience. The owners were very helpful, changing our accommodation to a ground floor unit, which was very well suited to us. The unit was very well equipped, spotlessly clean and clean towels supplied daily. The motel is within walking distance to the main centre, has good parking and security. We would recommend this hotel and intend to stay again on our future return to Christchurch. Thank you for a most enjoyable visit.

Date of stay: May 2022
    • Rooms
    • Service
Thank Voyager788274
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2022

The wifi was excellent which was a relief as I needed to run an online meeting during my stay.
The friendly welcome at reception, being taken to my room and shown key features such as how to operate heat pump, where to find things such as toaster was a helpful touch.

Date of stay: May 2022
Thank Road30527046540
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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