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Deb T
Sunbury-On-Thames, United Kingdom

Beautiful Hotel

5.0 of 5 bubblesReviewed 16 May 2024
We were upgraded to a one bedroom suite which was so clean and comfortable. We received a really warm welcome and the team were very friendly and helpful. Parking was easy and there was no additional charge. The location was good for visiting the local wineries and for the centre of Blenheim

We particularly appreciated the towels (bath sheets) which were large and fluffy which was a real treat.

The hotel offers 3 options for breakfast, a continental buffet, a full buffet and an a la carte menu. I feel the continental buffet would benefit from more variety especially in baked goods and bread.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this review
Responded 4 weeks ago
Dear valued guest,

Thank you so much for taking the time to rate and provide the hotel with wonderful feedbacks. We are delighted to hear you enjoyed your stay with us overall. We appreciate your constructive comment about the continental breakfast option and will absolutely work hard to improve it. We look forward to welcoming you back in the future.

Warm regards,
Carnmore Chateau Marlborough
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 988 reviews
Reviewed 8 May 2024

We’re writing (belatedly) to commend the staff at the Château Marborough. We had a wonderful stay. We want to particularly say a big THANK YOU to a staff member who saved our trip by assisting in retrieving my lost cell phone. She went above and beyond and we are forever grateful. We also appreciated how accommodating the kitchen was for some dietary restrictions.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 4 weeks ago

Dear valued guest,

Thank you so much for taking the time to rate and provide the hotel with such a lovely review. We pride ourselves in providing excellent customer service and we are delighted to hear our staff member managed to assist retrieving your lost cell phone. We will certainly pass on your appreciation to the mentioned staff member. We look forward to welcoming you back in the future.

Warm regards,
Carnmore Chateau Marlborough

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024 via mobile

Great place to stay in Blenheim. Walking distance to town. The room was very clean and comfortable. Great range of pillows. Staff very pleasant. Restaurant facility was great and food was amazing. Would definitely return next time we are in Blenheim.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Judy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 8 May 2024

Dear Judy,

Thank you very much for taking the time to rate us and provide the hotel with such a lovely review. We are delighted to hear you enjoyed your stay with us. We hope for another opportunity to welcome you back to the hotel on your next visit to Blenheim.

Kind regards,
Carnmore Chateau Marlborough

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

This hotel was brilliant. Staff were so helpful. We had a stay of 3 weeks due to an accident. Everyone made our stay as good as it could possibly be.
Rooms were comfortable and well serviced by the housekeeping staff. Reception staff so helpful. Grounds beautifully kept. Brian and Margaret Mudd

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Margaret M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 8 May 2024

Dear Brian and Margaret,

Thank you so much for taking the time to review our hotel. It was our pleasure to have you stayed with us and we could not have asked for lovelier guests. We are glad you have made it back home safely and hopefully Brian is recovering well.

We do hope for another opportunity to welcome you back in the future, under different circumstances where you could fully enjoy the hotel and the region.

Kind regards,

Carnmore Chateau Marlborough

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

I seldomly write reviews but for this hotel I will.

First of all, just like any other hotels in New Zealand, I wouldn't say this hotel is overly modern but you can certainly tell it is well kept and very clean

What impressed me the most was the service I received from all staff here. I can honestly say during my travel, this was the warmest encounter I had with the staff. This hotel undoubtedly has the friendliest, most genuine and willing workers. A smile and a How Are You every time I walked past, from the reception staff to the housekeeping staff, and it didn't seem to me they do it because it's their job but they are just good people

As a solo traveller I usually pay more attention to social interaction and I appreciate the way I was treated here. On the top of my head, thank you Laychan, Thu, the night clerk for making my stay most enjoyable

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dee Dee D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 15 April 2024

Dear valued customer,

Thank you very much for taking the time to review us. We are delighted to receive such a lovely comment about the staff, we do pride ourselves on providing exceptional customer services. We hope you enjoyed your stay with us and it will be our pleasure to welcome you again in the future.

Warm regards,
Chateau Marlborough

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Reviewed 24 March 2024

We were here for four nights at the end of our travels round the South Island. A relaxing treat before moving to North island. Reception staff and management very nice and very helpful. On check in we were given our key and we went to our room. Shock, not what we expected. A very dull dated room with walls the colour of dirty dishwater. Also, being next to the busy road there would have been little peace and quiet during the day. We complained straight away and the lovely receptionist understood and gave us a room in the new block. What a difference. Please decorate and brighten up the old rooms. Maybe fine for one night but not for four. We enjoyed eating in the dining room.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank scottishbluebell_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 7 April 2024

Dear Scott,

Thank you very much for taking the time to review and rate our hotel. We are sorry to hear that the initial room booked was not up to your expectations. However, we are pleased our reception team managed to resolve the problem promptly for you. The Chateau Marlborough is iconic to Blenheim and over the years we have taken the time to preserve the beauty of the building. Your feedbacks are greatly valued and will be used towards our future renovations and improvements. We do hope for another opportunity to welcome you back in the future.

Kind regards,
Chateau Marlborough

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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