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SuperShan1
Singapore, Singapore

If you don't need a gym, stay away.

3.0 of 5 bubblesReviewed 29 Feb 2024
This is definitely not a luxury hotel. Is more of a high end motel. Room is the smallest we've been and paying NZ 450 a night for this is the worst value we'd so far. No bathrobe and slippers in the room even though they've a tiny pool. They can't even provide proper green tea bags. Tea bags were cheap quality. If you need a bucket of ice, you need to collect it yourself in the resto and they will only top up minimal ice in the big bucket. We book this place as we need a gym. Gym is open at 7am. I try to negotiate with the reception, is a flat NO. I didn't even have the chance to complete my sentence. However we realise the gym is never lock so you can access the gym earlier if you've a wine tour at 830am. If you're having rooms that face the pool, your room is like a TV to outsiders, pls remember to draw your curtain.

Location is good but this place is so small, doesn't matter really as the city center is a dead place after 7pm. I think great opportunity if someone wants to set up a hotel here as this is the "best" we can find and staff feel they're doing you a favor staying with them.
Date of stay: January 2024
Room Tip: If you don't have to work out daily, then don't stay here.
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this review
Responded 12 Mar 2024
Good Afternoon

Thank you for your stay with us here at the Chateau and for taking the time to leave your feedback. We do take all feedback seriously and all matters raised are discussed as a management team. We would like the opportunity to discuss these further with you in hope to rectify some of the above, if I could ask you to contact us on Nick@ChateauMarlborough.co.nz if possible thank you.

We do set time on both our pool and gym facilities due to the consideration of other guests, our gym is in a close proximity to some rooms and therefore to minimise disruption we only allow access at certain times and likewise with the pool so any surrounding rooms can have their privacy after certain times

We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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17 - 22 of 988 reviews
Reviewed 26 February 2024 via mobile

This really is a beautiful hotel. modern, spacious, well appointed and very friendly staff. Lucky enough to have had a downstairs room and we were able park our car right outside. Didn’t have time use the pool but it looked delightful. Highly recommended.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank PiningForTheFjords
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 13 March 2024

Good Afternoon

Thank you for taking the time to leave your feedback on the property and most importantly for staying with us at the Chateau. we are delighted to read your comments on the hotel and especially the staff. We take immense pride in our staff at the Chateau and within Carnmore.

We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024

We had a one bedroom suite. Apartment had a/c in main room and bedroom. Kitchen area clean though not serviced well with utensils for self catering. Fridge, hot plate and microwave good, lack of pans though.in the main accommodation very good let down by below average utensils for self catering. Dined in the restaurant found food average would have expected higher standard. Staff very helpful. Note no laundry facilities

Room tip: No laundry facilities a d poor self catering utensils
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank NZtrip2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 13 March 2024

Good Afternoon

Thank you for your stay and for providing your feedback, we are delighted to read about your stay and enjoyment of the apartments as well as the service of the hotel. I do apologise if there has been some miscommunication around the kitchen facilities in the apartments we provide the basic options for room kitchen however items can be requested complimentary from room service as needed.
We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

There appears to be variation in the rooms. In the newer wing of the hotel rooms have been refurbished and are pleasant. In the older part the rooms appear to be tired.

Breakfast is modest with regards to the choices available, but adequate.
Although we did not try the pool it was warm and cleaned regularly.
The hotel is a bit overpriced for what it offers.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank FreddyII
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 13 March 2024

Good Afternoon Fred

Thank you for your stay and for taking time to leave your feedback about the hotel, we are delighted to see your ratings in our location and service as this is something we take pride in.

We do have a variety of room categories across both our Chateau Wing and Original Wings of the building with all rooms receiving the same furnishings across both wings of the building.

We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2024 via mobile

We felt really at home at this hotel, we weren't expecting it to be an actual chateau despite it's name. In good proximity to the Marlborough wineries, which we took advantage of.
Nice sized room, very comfortable beds and Elemis toiletries (my favourite).
Lovely swimming pool, efficient and pleasant staff.
Was very busy when we visited, and as a consequence had to eat in the overflow area of the restaurant as all tables were taken. Food good and service well timed.

Room tip: Book in advance if you want to eat in the restaurant. Not many eateries open 7 days a week in town.
Date of stay: February 2024
Trip type: Travelled as a couple
Thank Lovelivetotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 13 March 2024

Good Afternoon

Thank you for your stay and for providing us with your feedback, we are delighted to read that you were made to feel at home during your stay, we here at Chateau and Carnmore believe in genuine care for our guests and making them feel right at home which I am glad we did.

We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2024

The name is misleading. The hotel is nothing like a chateau, more like a good American motel. We had a two room suite so plenty of room, although it had a slightly worn-out feel to it, The hotel restaurant is excellent' we had a delicious dinner there. Blemheim is small and the hotel is well located, in easy walking distance to the downtown area.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chateau Marlborough Chateau Marlborough, General Manager at Carnmore Chateau Marlborough, responded to this reviewResponded 13 March 2024

Good Afternoon

We thank you for your stay and for providing us with your feedback, we are delighted to read the good aspects on this especially around the restaurant and we will be sure to share this with them. I do apologise if you feel the name has mislead you we do pride ourselves of being a 5* hotel, accredited by qualmark, so would welcome any further aspect you feel we could improve on.

We do hope to welcome you again in the near future

Kind Regards
Nicholas Billcliffe
Front Office & Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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