My elderly mother and I were traveling together on a "bucket list" trip for her. This place exceeded our expectations. The property and rooms are beautifully designed, the gardens are lovely and the grounds are serene and spacious. The room was lovely, with every comfort thought-through, and the restaurant has a delicious menu, carefully designed to reflect seasonal/local foods and is very well executed. But it is the service that really makes the Marlborough Lodge stand out at any price. Samantha (the manager) and her crew are kind, thoughtful, attentive and when we had a need they used one of the most wonderful of phrases in the service industry: "leave it with me" which always meant: I am now taking responsibility for your request, you can stay focused on your trip and I'll take care of what needs to be done. And the best part is: they always did. I have travelled quite a bit, and lots of very highly-rated hotels could learn from the Marlborough what it takes to deliver consistent, top-level service. I don't know when I will make it back to New Zealand, but when I do, I will make a priority of staying here again.